Lead Product Designer

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Design at Swiftly

In the government software world, the focus has been pure function, often at the expense of usability. At Swiftly, we believe excellent products are not only powerfully functional but also smartly and beautifully designed. Swiftly lovingly crafts products using consumer software sensibilities to make user experiences that flow and features that are engaging, easy-to-use, and targeted toward solving customer problems. We’re seeking a detail-obsessed, big-picture-enthralled Lead Product Designer to lead the charge in identifying, prototyping, and shipping elegant solutions for the transit data problems that we aim to solve.

• As a Lead Product Designer, you will work on a cross-functional product team to develop delightful software for transit agency staff.
• You'll design experiences across both native mobile and web platforms, helping customers make sense of real-time data for daily operations and explore historical insights for deeper analyses. Your work will have a direct impact on how transit agencies deliver service to their communities.
• Partnering with a product manager, engineers, and customers, you will contribute to overall product strategy through visualizing problems and solutions.
• You will have a hand in each stage of product development, taking projects from user research, to prototypes, to high-fidelity designs.
• You will also help build a strong design foundation, including contributing to Swiftly’s design system and research engine.

• 7+ years of professional design experience, with at least 3 of those years in a senior position
• Experience designing products from conception to completion, sharing the vision through design explorations, documentation, and presentations
• Experience leading user interviews, finding root problems over suggested solutions, and effectively communicating learnings to a distributed team
• Enjoy working in an iterative design process, motivated by group and user critique
• Champion and can articulate the value of great design to cross-functional stakeholders
• Have a growth mindset and are proactive about jumping in where the team needs
• Proficiency in prototyping your ideas to help articulate nuanced design decisions
• Have a portfolio showcasing work you were directly responsible for, highlighting the ability to solve complex problems with overlapping organizational lines

Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range: $100,000 - $180,000 USD

Canadian Salary Range: $130,000 - $200,000 CAD

Beyond the Skills:

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

• Team. Together, we are more effective and better supported

• Impact. Drive impact for our customers, our company, and all of our teams

• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

• Communication. Assume others internally and externally have good intentions

• Feedback. We share feedback because we want each other to grow professionally and personally

• Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Equity compensation for every employee

• Medical, Dental and Vision

• Retirement with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly "Be Well" stipend

• Flexible PTO with a recommended minimum

• Flexible work environment

• 16 paid holidays, including holidays in months without US national holidays

• 8 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

Because we work with public agencies, we participate in E-Verify.