Associate Manager - Healthcare Claims Automation (Remote)

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Sutherland is looking for a talented Associate Manager - Healthcare Claims Automation to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you! 

As an Associate Manager you will get to:

• Drive the performance of a remote team of Consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: inform leadership on the latest trends of end-user customers and provide feedback to Operation Managers.
• Define Sutherland's Reputation: drive organizational initiatives within the team to boost performance

Our most successful candidates will have:

***Must have a minimum of 2-3 years of Associate Manager in Claims Adjudication processing experience within a Healthcare Program (MANDATORY)****

• Healthcare claims automation experience preferred
• TMU certified preferred 
• Ability to lead, motivate and coach agent-level employees
• Open availability 
• Ability to work in MS Office and other program-specific platforms
• Ability to work in a fast-paced environment
• The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.