VP, Cloud Operations

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. 

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. 

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where You Fit In

SugarCRM is excited to announce an opportunity for a driven individual passionate about cloud operations to join our team as the VP of Cloud Operations. This role is perfect for a dynamic leader who possesses a unique blend of energy, vision, strategic thinking, and technical expertise. The ideal candidate will lead the strategy and execution of our online services, with a special focus on our Software-as-a-Service (SaaS) cloud hosting solution that serves our extensive global clientele. The role demands a candidate with deep technical acumen to oversee and expand our infrastructure and the leadership skills to cultivate and direct our team of operations engineers. Outstanding collaborative and communicative abilities are essential, as this position involves significant coordination with the Product Management, Engineering, and Security departments to ensure the seamless development and provision of our platforms and services. 

• Spearhead strategic initiatives, planning, and fiscal management. 
• Architect and maintain highly reliable and scalable services. 
• Collaborate with engineering and support to drive architectural changes that optimize our cloud experience. 
• Modernize our hosting infrastructure. Systematically introduce new components and services, emphasizing configuration as code for reliability and repeatability. 
• Enhance the company’s product delivery pipeline through tools and automation. 
• Develop and enforce backup and disaster recovery protocols. 
• Guide, mentor, and develop a highly capable and globally dispersed 24x7 team of operations engineers. 
• Foster a culture of excellence throughout the organization. 
• Generate and distribute content to aid our sales team and facilitate large-scale customer engagements. 
• Uphold and enhance Information Security standards, maintaining compliance with certifications such as ISO27001 and SOC2 Type 2. 
• Manage and exceed the established service level agreements (SLAs) both internally and externally. 
• Utilize data to inform capacity planning, design budgets, and manage costs effectively. 

• A bachelor’s degree in computer science, with a focus on network engineering or Information Systems, or an equivalent combination of education and experience. 
• At least 10 years in a Cloud Operations capacity, including a minimum of 5 years in a leadership role within a public cloud-based SaaS setting. 
• Proven ability to compile and interpret data for reporting to executive management. 
• Expertise in leading and managing a globally distributed virtual team. 
• A track record of success in developing/managing budgets and SLAs. 
• Hands-on experience in managing web services at scale, leveraging configuration management and version control tools. 
• Experience with Kubernetes. 
• Administration of SQL and NoSQL databases. 
• Deep cloud knowledge, preferably with AWS. 
• Extensive experience with configuration as code and version control. 
• Comprehensive knowledge in various scripting languages including PHP, Ruby, Python, and shell scripting. 
• Proven ability to leading through crises, demonstrating resilience, adaptability, and strong communication skills. 

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

·       Excellent healthcare package for you and your family

·       Savings and Investment – 401(k) match

·       Unlimited Paid Time Off

·       Paid Parental Leave

·       Online Legal Services (Rocket Lawyer)

·       Financial Planning Services (Origin)

·       Discounted Pet Insurance (Embrace Pet Insurance)

·       Corporate Benefit Program (Working Advantage).  This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public

·       Health and Wellness Reimbursement Program

·       Travel Discounts

·       Educational Resources - Career & Personal Development Program

·       Employee Referral Bonus Program

·       We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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