Store Manager (NYC)

Catbird is looking for an experienced retail Store Manager to join the team in NYC. As Store Manager you are responsible for store sales, people management of the store staff, and developing store processes & procedures to continuously elevate the customer experience, and overall growth of the business.

Store Managers build their team’s capabilities to drive strategy and achieve key business results; and ensure all aspects of store operations are engaged, performing, and delivering a personalized, genuine, & memorable customer experience. 

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination in New York City for gifts and jewelry. Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection from New York’s most exciting designers, including our in-house line of jewelry. The Catbird line is made in our Brooklyn studio, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-Catbird is more than a jewelry brand. We are a community of customers, employees, and creative partners who have the power to create positive change. Our commitment to being an anti-racist organization is an ongoing one that requires actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

• Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards
• Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development
• Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication 
• Review and plan business objectives to meet monthly/quarterly sales goals
• Partner with Area Manager and marketing teams for in store events
• Supports, encourages, and develops staff to provide the highest level of customer service.
• Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully.

• 3+ years retail leadership experience required
• Experience leading a team of 10+ store employees
• Ability to prioritize during busy times
• Flexible in regards to both scheduling and location, must have weekend availability
• Experienced in creating/managing staff schedules
• Experienced in using google office suite (Docs, sheets, pages) Jewelry and/or Clienteling experience a plus
• Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the sales floor. 
• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

• Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision. 
• 15 vacation days and 7 sick days, plus an extra day off during the month of your birthday 
• 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds. 
• Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year 
• Paid time off (or double time for stores) on major holidays
• Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques
• Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid. 
• The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. 
• A generous employee discount
• Pre-taxed MetroCards to save money on getting to work!
• Discounted Citi Bike Annual Membership  
• Team bonding events and company-wide celebrations
• A warm, casual work environment where people can really be themselves