Business Operations Associate

Stronghold is a fintech infrastructure company reimagining how money moves—securely, transparently, and with next-gen compliance at its core. We provide developer-friendly APIs that power fast, secure pay-by-bank and embedded payments. Our SHx token brings a new layer of utility to our ecosystem, supporting merchant rewards, governance, and decentralized financing.

We're also an AI-forward company. At Stronghold, AI isn't a buzzword—it's foundational. We integrate AI tools and workflows into every department, from product development and engineering, to finance, marketing, compliance, and operations. AI accelerates our decision-making, enhances our customer experience, and enables every team member to operate at a higher level of efficiency and creativity.

Headquartered in the San Francisco Bay Area with deep roots in New Zealand, we operate with a global mindset and local grit. We’re a diverse team of technologists, operators, and industry experts driven by curiosity and impact. At Stronghold, we value speed over red tape, substance over flash, and innovation without ego.

Our core values: Be Self-Aware, Have Good Judgment, Be Curious, Seek Innovation, Communicate Clearly, Make a High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.

This is a highly cross-functional role working with our operations, legal, and product teams to support day-to-day business activities and maintain Stronghold’s commitment to security, transparency, and regulatory excellence.

Responsibilities

• Support the Senior Manager of Business Operations in executing company-wide initiatives across finance, compliance, product operations, and strategic founder projects.

• Conduct research, analysis, and data synthesis to provide the Business Operations team the basis to make data driven decisions and track performance metrics.

• Work cross-functionally with Product, Engineering, Compliance, and Legal to ensure smooth operational execution and cross-functional alignment.

• Implement repeatable processes, tools, and documentation to increase team efficiency and scale institutional knowledge.

• Manage project timelines, track deliverables, and coordinate with stakeholders to ensure accountability.

• Solve complex problems with solutions, applying a wide range of tools and approaches to develop outcomes with the ability to resolve ambiguous situations with insights and recommendations

• Leverage automation, dashboards, and AI-assisted tools (e.g., ChatGPT, Claude, Notion, etc.) to support operational efficiency.

• Develop a deeper understanding of the business context and how it is changing

Qualifications

• 1–3 years of experience in business operations, consulting, finance, strategy, or product operations. Startup or fintech/crypto experience is a plus, but not required.

• Strong organizational and project management skills; able to juggle multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills—able to distill complex ideas for both technical and non-technical audiences.

• An analytical mindset with comfort working with data and creating actionable insights.

• Proactive, adaptable, and resourceful—comfortable with ambiguity and eager to learn.

• Strong attention to detail, with the ability to zoom out and see the big picture.

• A collaborative team player who is excited to support leadership and gain hands-on exposure to scaling a high-growth business.

• Utilize and analyze complex data to make strategic recommendations on what products & solutions we should build to based on new markets

As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Authorized to work in the United States (required)

No visa sponsorship available at this time