Shipping Coordinator

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Shipping Coordinator

Reports To: Operations Manager                                                

Department: Distribution 

Position Summary: The Shipping Coordinator is responsible for the structured workflow of outbound product. Daily responsibilities include allocating orders among the distribution team, assigning outbound order staging and ensuring that the correct loads are shipped on to their assigned trucks. The shipping coordinator will act as the warehouse team lead and work with the warehouse team on labor needs to ensure timely product flow. The Shipping Coordinator will prioritize/assign shipments then release the shipments to be picked by the distribution team members. The Shipping Coordinator must maintain effective communication with the customers. The Shipping Coordinator will report directly to the Operations Manager. He or She is considered the load planner and controls all outbound flow of material.

Duties/Responsibilities:

• Manage the outbound process flow and prioritize outbound workflow with the distribution team.
• Facilitator for customer service issues
• Manage order discrepancies.
• Receive all inbound orders from Homebuilding facilities.
•  Maximize outbound truckload capacity through optimal load planning to minimize delivery expenses.
• Plan outbound deliveries for both first and second shift
• Coordinate logistics of outbound shipments with contracted carriers to Homebuilding facilities
• Assign outbound delivery schedule to shipping personnel.
• Communicate internally of potential distribution disruptions.
• Coordinate available resources to meet customer material deadlines.
• Manage customer SLA expectations.
• Process external sales orders in ERP
• Troubleshoot ERP issues for facility personnel and train new Team Members in ERP (Oracle) usage.
• Generate shipment, past-due orders, cancelled order reports from ERP and communicate to facility leaders. Assist with action items for abating shipment issues.
• Maintain reporting dashboard for operational reporting.
• Verify inventory shortages and coordinate availability of shipment with Material Planners
• Ensure efficient flow of products out of warehouse & scheduling trucks based on the transit time.
• Coordinate expedited orders.
• Ensure order line fulfillment is maintained at 98% efficiency.
• Collaborate with cross functional partners to maximize fulfillment and meet customer expectations.
• Ability to maximize truck capacity to minimize delivery expenses. 

Qualifications:

• 3-5 years of warehouse/distribution experience
• Proficiency in ERP programs
• Oracle experience preferred
• Proficient in Microsoft applications
• Ability to perform root-cause analysis
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision

Physical Demands:

• Must be able to communicate with others via phone, email, or in person
• Must be able to lift 50 lbs.
• Work primarily involves sitting/standing, up to 4-hours at a time

Travel Requirements:

• None

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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