Field Support Technician

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a CVE-verified Veteran-Owned Small Business (VOSB) and a proud ISO 9001:2015 certified organization specializing in systems integration and enterprise management solutions. As a trusted GSA MAS contract holder, they deliver mission-critical telecommunications, network infrastructure, and IT services to Federal, State, and Local Government agencies, the U.S. Military, and private-sector clients.

They are seeking a motivated, career and customer-oriented Field Support Technician in Doral, FL. Possible other locations for this position: Key West, Newport (FL), and Naval Station Guantánamo Bay (NSGB). Join a team dedicated to Meeting today’s mission demands requires more than just technology — it requires the right people, the right expertise, and the right partners working together with precision and purpose. Propel your career forward and be part of something extraordinary.

Salary Range - $66 – 70K Annually.

Employment - Full time

Worksite Type - Onsite

Security Clearance Required – Secret

Responsibilities include but are not limited to:

· Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.

· Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance.

· Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.

· Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials.

· Mentors Junior Technicians by providing direction and support for their professional development.

Minimum Qualifications:

· HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education.

· 7+ years of experience with 5+ years of position-specific relevant experience.

· Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.

· Experience with cybersecurity tools and best practices.

· Experience with end-user device support (desktops, laptops, mobile devices).

· CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

Desired Qualifications:

· Bachelor’s degree in information technology, computer science, or a related field.

· Experience working in a managed services environment.

· Experience with cloud technologies (e.g., AWS, Azure).

· Experience with scripting and automation tools.

· Experience with advanced cybersecurity incident response and server administration and virtualization.

· Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.

· Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM)

Our client provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 10 company paid holidays per year, and paid time off.

Our client also considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.