Solution Engineer

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

At Stitch, our Solution Engineers (referred to internally as Solution Consultants) are equal parts technologist, strategist, and storyteller. In this role, you’ll work closely with our Solution Leads (think Account Executives) and Client Partners throughout the sales cycle to craft smart, scalable customer engagement strategies rooted in Braze, and often supported by other complementary platforms.

You’ll serve as the technical expert in the room, helping prospective clients understand how Stitch’s solutions can drive impact across their martech stack. While Braze is at the heart of what we do, we also know that marketers today face challenges with data architecture, reporting, and campaign execution. That’s why this role also leans on your knowledge of CDPs, data warehouses, and visualization tools to shape a full-picture solution.

This is a highly strategic, cross-functional role that demands both technical depth and strong communication. If you're naturally curious, love asking good questions, and thrive on understanding the nuances of a client’s business so you can build tailored, creative solutions, this is the role for you.

What You'll Do

• Provide expert guidance on the technical and functional aspects of the proposed solutions, ensuring alignment with client objectives and industry best practices.
• Translate and/or generate innovative concepts and ideas generated by our team into actionable, high-impact solutions that resonate with senior executives and decision-makers.
• Thoroughly understand the business & technology objectives of our prospects & customers.
• Help our Solution Leads and Client Partners drive sales by showing the value in the services our team provides and the solutions we’ve built
• Bring a fresh and innovative technical perspective to the sales process, offering creative solutions that enhance client understanding and buy-in.
• Act as a valuable sounding board for both internal teams and clients, fostering collaborative discussions that contribute to solution refinement.
• Collaborate on pricing strategies, leveraging your technical expertise to ensure competitive and compelling proposals.
• Work closely with our Sales and Delivery leadership teams to confirm technical and resource requirements, ensuring the seamless integration of our solutions.
• Use your passion for technology to anticipate customer needs and questions, listen well, and nurture crucial relationships with our clients.
• Conduct thorough reviews of solution designs, making necessary adjustments to align with client needs and project objectives.
• Assist in crafting Statements of Work (SOW) by validating assumptions, managing expectations, and defining clear inclusions and exclusions.
• Be a key player in Internal Kick-off (IKT) meetings, facilitating effective communication between sales, delivery, and other cross-functional teams.
• Demonstrate confidence in driving conversations with executive-level leaders 
• Advise the account team on technical aspects.
• Become an expert in Braze and its technology partners.
• Travel up to 25%, to customer sites.

What Does Success Look Like In This Role?

• You are a presentation expert. You partner effectively with our Solution Leads and Client Partners at Stitch to elevate the sales process by delivering compelling, solution-oriented presentations that clearly demonstrate how a Braze-centric strategy implemented by Stitch will transform the client’s marketing efforts. The slide decks you create are customized for each client and extremely engaging. You deliver presentations to our clients with confidence.
• You consistently run with strategic and innovative ideas from internal Stitch teams that captivate executive-level stakeholders at our clients, showcasing how Stitch’s solutions can drive measurable, transformational outcomes.
• You build strong, trusting relationships with enterprise-level clients and are the go-to expert for complex technical and strategic questions that shape project success.
• You proactively contribute to developing and refining the pricing and staffing models to ensure proposals are competitive and clearly aligned with the unique needs of each client.
• You provide precise, expert input during Statement of Work (SOW) creation, validating assumptions and managing client expectations to pave the way for seamless project handoffs.
• You play an active role in internal and client-facing kick-off meetings by bridging technical and business perspectives to set the stage for successful project execution.

• 5+ years of experience in a consulting or presales role, with a strong track record supporting solution sales in complex, high-impact environments
• Deep understanding of Braze or similar marketing automation platforms
• Functional knowledge of CDPs and related tools in the Braze ecosystem
• Experience designing and delivering cross-platform solutions that span multiple technologies and/or service lines
• A strategic thinker who knows how to spot opportunities for innovation and confidently present them to senior marketing leaders, building trust through clarity and credibility
• Strong grasp of both the technical and functional sides of solution design
• Excellent presentation skills and a consultative sales approach that builds lasting relationships
• Familiarity with pricing strategy and SOW development, including scope-setting and expectation management
• Experience planning and delivering customized demos and solution roadmaps
• The ability to thrive in a fast-paced, ever-evolving environment, juggling multiple priorities with focus and flexibility
• A collaborative spirit and growth mindset. You’re motivated by team wins and always looking for ways to uplevel your expertise.
• A passion for marketing technology and a desire to become a true expert in Braze and its partner ecosystem
• Creative problem-solving skills. You’re not afraid to think differently or suggest something new when it’s the right move for the client
• Willingness to travel up to 25% for client meetings and workshops
• Legal authorization to work in the United States without the need for employer-sponsored visa support, now or in the future

• Medical, dental, vision, and life insurance
• Flexible PTO Policy
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana