Product Coordinator SaaS/LMS

Stanbridge University is seeking a Product Coordinator to support the planning, documentation, and execution of SaaS and EdTech product initiatives. This role focuses on assisting with the early-stage planning of new features, translating requirements into actionable deliverables, and creating clear, user-friendly documentation for internal and external audiences.

The ideal candidate will have experience in SaaS product workflows, an eye for detail, and the ability to organize and communicate effectively across teams. This is a full-time onsite position in Irvine, CA.

Key Responsibilities:

• Collaborate with the Product Manager and stakeholders during the planning phase to gather ideas, research user needs, and outline proposed features before development begins.
• Translate early product concepts into clear user stories, acceptance criteria, and initial technical documentation.
• Assist in organizing and maintaining the product backlog; ensure items are scoped, prioritized, and ready for development.
• Coordinate with developers, UX designers, QA analysts, and IT support to track progress and resolve requirements questions.
• Participate in sprint ceremonies (planning, backlog refinement, product demos) as a supporting contributor.
• Help define user acceptance criteria and assist in UAT testing and rollout planning.
• Draft and maintain end-user documentation, FAQs, knowledge base articles, and training materials.
• Create release notes, API integration guides, and onboarding resources for new features.
• Track basic product usage metrics and compile reports for leadership review.
• Assist in planning and documenting API integrations or interoperability features (e.g., LTI tools).

Qualifications:

• Must be able to work full-time onsite in Irvine, CA.
• Bachelor’s degree in Business, Communications, Information Systems, or a related field OR equivalent relevant experience.
• 1–3 years of experience in a product support, technical writing, or business analyst role (preferably with SaaS or web-based products).
• Demonstrated ability to write clear, accurate, and user-friendly product documentation.
• Familiarity with Agile/Scrum methodologies and tools such as Jira, Trello, or Asana.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills; comfortable working with cross-functional teams.
• Exposure to API-driven systems, software integrations, or EdTech/LMS platforms is a plus.
• Passion for delivering intuitive, accessible, and impactful digital products that support educational outcomes.
• $65,000 – $80,000 annually, depending on education and experience.

Conditions of Employment:

• A job-related assessment may be required during the interview process.
• Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted).
• Employment verification will be conducted to validate work experience per accreditation standards.
• Offers of employment are contingent upon the successful completion of a background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

• Standard office/classroom/lab or clinical setting.
• Duties are typically performed while sitting at a desk or computer workstation.
• May include time spent in skills labs or bedside environments as required by the program.
• Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines.

Physical Demands:

• Regularly sits for extended periods.
• Physical ability to perform program- or department-related duties.
• Proficient in using electronic keyboards and office equipment.
• Effective verbal communication via phone and in person.
• Ability to read fine print, operate computers, and understand voices clearly.
• Able to lift, carry, and/or move objects weighing 10–25 pounds as needed.

Employee Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Institutional Values:

• Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life.
• Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice.
• Community Engagement: Through initiatives such as Stanbridge OutReach, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness.

Equal Opportunity Employer:
Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.