Senior Continuous Improvement Manager

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

As a Senior Process Engineer, Continuous Improvement at Spreetail, you'll be at the forefront of optimizing our Fulfillment Operations. You'll lead a relentless pursuit of process innovation, root cause analysis, and strategic project prioritization to enhance safety, quality, delivery, and cost across our entire FC network. If you're passionate about driving tangible results and improving processes to deliver a best-in-class customer experience, we want to hear from you.

• Be relentless in process improvement and innovation to driver performance with Safety, Quality, Delivery, and Cost within the FC network 
• Lead the development, collaboration and deployment of process improvement initiatives and continuous improvement programs 
• Root cause process barriers and rapidly drive improvement within process streams and work cells to deliver best in class performance 
• Assess FC processes to identify technical limitations, bottlenecks, and constraints to design and implement effective counter measures  
• Facilitate organization of projects and help prioritize key initiatives in a manner to ensure improved results are the outcome of the OE and FC team’s collective work 
• Drive new processes, disciplines, and job instructions across the FC network to ensure best in class customer experience for all Spreetail deliveries 
• Perform data gather and field testing to support operational troubleshooting 
• Write program whitepaper proposals to scope business impact across people, process, and technology 
• Analyze process risks and provide mitigating business recommendations and enhancements 
• Deliver Ad hoc analysis for organizational partners 
• Communicate actions and recommendations in a clear and concise manner across the FC network, including the hourly team members through senior leadership 

• 3+ years of experience in process improvement or continuous improvement.
• 3+ years of experience in fulfillment operations management or e-commerce process role.
• Demonstrated knowledge of using Lean and/or Six Sigma principles to drive results.
• Proven experience managing business processes, quality programs, and delivering strong results.
• Demonstrated knowledge of P&L and efforts to optimize cost/impact ratio for process change.
• Experience with cross-organizational communication to both pier level stakeholders and executive management teams. 
• Strong problem solving & analytical skills.
• Strong ability to navigate ambiguity and effectively prioritize work.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us: 

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. 

• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. 

• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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