Associate Manager, Creative Operations

We’re looking for an Associate Manager to join Spotify’s Creative Operations team within Sales Operations, helping drive operational excellence and scalable delivery across our global ad production landscape. You’ll also play a key role in developing and maintaining Spotify’s Creative Partner Network.

This role blends operational rigor with creative program management - optimizing the tools and systems that power every sold ad campaign, while shaping the frameworks that enable creative partners to deliver at scale across global markets.

You’ll serve as the connective tissue between Spotify’s third-party vendors, Sales, and Creative Operations teams - ensuring production processes, vendor performance, and tooling systems run seamlessly and deliver measurable impact.

• Oversee and optimize Spotify’s global ad production ecosystem - driving efficiency, accuracy, and reliability across tools, workflows, and cross-functional collaboration.
• Lead continuous improvement of creative tooling systems, proactively using AI and automation to enhance production workflows and reduce friction.
• Uphold the backend of Spotify’s Creative Partner Network - supporting the design and operation of structured programs that drive partner and advertiser engagement.
• Partner with Finance and third-party vendors to manage and standardize global billing, payment, and crediting workflows — ensuring accuracy, compliance, and scalability.
• Build and maintain standardized practices, documentation, and training to enable scalable and consistent operations globally.
• Provide operational insights and reporting to leadership, surfacing risks early and driving continuous improvement and automation initiatives.

• A min of 4+ years of experience in creative operations, ad production, or vendor management, ideally within a global organization or creative agency.
• Proven ability to build and manage scalable creative production systems, AI tools, and workflows.
• Stays ahead of industry trends and new developments in the AI space.
• Exceptional communicator and relationship builder, with experience partnering across vendors, sales, project management and operations teams.
• Analytical and organized, with a track record of using data to identify trends and drive continuous improvement.
• Familiarity with creative and production management tools (e.g., Asana, Coda, Jira, Salesforce) and financial tracking systems.
• Comfortable navigating ambiguity in a fast-paced, highly cross-functional environment.
• Passionate about systems design, innovation, and empowering teams to work more effectively.

• This role is based in New York.
• We offer you the flexibility to work where you work best! You should expect some level of travel and a requisite amount of in-person engagements, both internal and external, with a hybrid working approach.

The United States base range for this position is $92,450- $132,072 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.