Financial Aid Counselor
Position Title:
Financial Aid CounselorTime Type:
Full timePosition Summary and Qualifications:
The Financial Aid Counselor provides superior customer service to Saint Joseph’s University students and families throughout the financial aid process. The Counselor is responsible for analyzing, assessing and exercising some independent judgment to address and resolve issues associated with financial aid, performing federal verification and processing federal and private loans. The Financial Aid Counselor plays a key role in ensuring that the University is in compliance with all institutional financial aid policies and federal/state aid regulations. This position is on the Hawk Hill CampusEssential Duties:
- Adhere to university policies with regard to administering financial aid according to federal, state and institutional guidelines, while exercising independent judgment in the resolution of student and parent financial concerns.
- Manage financial aid processing for an undergraduate and graduate caseload, including: completing federal verification, processing PLUS and GradPLUS Loans, private loans, loan changes and PHEAA State Grants and resolving associated issues.
- Meet with students and families to analyze and assess needs related to financial aid and general billing questions. Work to bring concerns to closure and advise students of various implications of any changes.
- Provide office coverage on a regular basis, meeting with students and answering phones during scheduled coverage shifts.
- Participate in ongoing training sessions to develop knowledge of financial aid regulations and attend relevant professional conferences and meetings.
- Assist with and conduct, as needed, financial aid presentations.
- Perform other duties as assigned by the Associate Director and/or Senior Director of Financial Aid.
Additional Duties will include one or more of the following:
- Manage specific PHEAA Programs, such as RTSS, PATH, EAP, etc.
- Manage all certification of alternative loans on private loan platform.
- Coordinate application of tuition discounts.
- Assist with administration of the University’s financial wellness program.
Secondary Duties:
- Participate in ongoing training sessions to achieve proficiency in all related areas and attend professional conferences and meetings related to financial aid.
- Represent the office at on and off campus functions outside of normal business hours.
- Identify methods to improve practices, processes and service from both a customer and institutional perspective.
- Perform other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree plus a minimum of two years of professional experience in a financial services and/or compliance related customer service position.
- Excellent customer service and communication skills
- Demonstrated ability to make decisions based on objective data while applying complex regulations and institutional policies.
- Demonstrated ability to manage time, work in a collaborative environment, and under specific deadlines.
- Demonstrated problem solving skills.
- Demonstrated ability to clearly and respectfully communicate with students, families and university constituents through a variety of media.
- Must be in good standing in all Federal Title IX programs.
- Driver’s license and available vehicle.
Preferred Qualifications:
- Demonstrated experience in financial aid or billing services functions within higher education.
- Experience with Ellucian Banner Student, Financial Aid and/or Accounts Receivable modules and/or Workday Student System.
- Experience with data reporting tools.
- Experience with conducting presentations.
Physical Requirements and/or Unusual Work Hours:
- Ability to work flexible and non-standard hours as required.
- Position is on Hawk Hill campus
Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE
Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail titleix@sju.edu, visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.
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