Director of Marketing Operations (HYBRID)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Director of Marketing Operations will play a critical role in bringing structure, consistency, and operational excellence to a multi-brand marketing organization. This leader will design and implement standardized go-to-market processes, oversee the enterprise marketing budget, provide strategic support to the CMO & Marketing Leadership Team, and act as the connective tissue across brand and functional marketing teams. The ideal candidate is both strategic and hands-on, able to build scalable systems while rolling up their sleeves to drive execution across the portfolio.

Go-to-Market Process & Integrated Planning

• Develop and institutionalize a go-to-market (GTM) process with clear timelines, deliverables, and accountability.
• Establish and implement scalable planning frameworks, tools, and templates to drive cross-brand consistency.
• Partner with brand and functional leaders to align campaign plans to strategic priorities and ensure visibility across the portfolio.
• Proactively identify risks, bottlenecks, and dependencies to keep teams on track.

Chief of Staff to the Marketing Leadership Team

• Coordinate communications and priorities across the marketing leadership team.
• Partner with the CMO & MLT to prepare for board, executive, and leadership team meetings.
• Build high-quality decks and strategic narratives that communicate marketing’s impact and priorities.

Marketing Budget & Operations

• Lead the establishment, management, and day-to-day tracking of the marketing budget with finance partner, including invoices, accruals, and vendor contracts.
• Partner with Finance to ensure alignment between budget allocations, spend, and business objectives.
• Provide leadership with synthesized portfolio-level visibility into spend and performance.

Project & Campaign Management

• Drive special cross-functional projects, organizing resources, facilitating meetings, and tracking progress to milestones.
• Implement consistent project management practices to improve collaboration and accountability.
• Lead campaign post-mortems to capture learnings and fuel continuous improvement.

Performance & Reporting

• Partner with Analytics and Insights to develop dashboards and reporting cadences that track spend, performance, and ROI.
• Provide leadership with synthesized insights and cross-brand comparisons to inform decision-making.

Marketing Ops Core Functions

• Oversee the marketing operations roadmap, ensuring the right processes, systems, and tools are in place to enable scale and efficiency.
• Act as a champion of operational discipline and best practices across marketing functions.

POSITION QUALIFICATIONS:

• 10+ years of experience in marketing operations, planning, or program management within a multi-brand, consumer-facing organization.
• Candidates must be in the Dallas-Forth Worth, TX area
• Proven success in building and managing go-to-market processes and marketing budgets.
• Strong financial acumen with experience overseeing day-to-day budget management.
• Excellent project management skills, with the ability to juggle multiple priorities and drive accountability across teams.
• Exceptional written, visual, and verbal communication skills; adept at building executive-level presentations.
• Strong analytical mindset with ability to synthesize complex information into clear insights.
• Collaborative, detail-oriented, and comfortable working in a fast-paced, dynamic environment.

BENEFITS AND PERKS:

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered

• Fertility Benefits, with a max of $15,000, for participants in the U.S. medical plans/prescription plans

• Generous 401(k) matching after just one year to help secure your financial future

• Ample paid time off, plus seven holidays to recharge and unwind

• Exclusive discounts on premium merchandise just for you

• Dynamic Learning & Development programs to support your growth