Technical Success Manager
SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer’s needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience.
This role is only open to candidates in the following states: AL, AZ, CO, FL, GA, ID, IL, IN, MA, MD, MI, MO, NC, NJ, OH, OK, OR, PA, SC, TX, UT, VA, VT, WA, WI
Please note that this role requires working hours of either 9:00am - 6:00pm Central or 10:00am - 7:00pm Central (includes a 1 hour lunch break and any other breaks required by law).
Job Duties
Establish and maintain relationships with designated API and Cloud customers
Provide technical support, code examples, and proof of concepts to clients to support
themTroubleshoot initial customer code setup, use of APIs, and provide documentation to
decrease time to productionContribute to the creation of supplementary material and resources such as
documentation and demos to support customers where neededStay up to date with new product features and help clients optimize their use of those
productsProvide “white glove” experience to your clients
Work closely with SignalWire Sales, Support and Product teams to provide best outcomes
to your clients
Requirements:
Experience in one of the following: Node.JS, Ruby, PHP, or Python
Experience with front-end Javascript Frameworks such as React, Angular, Vue, et.
Demonstrate technical and/or development experience
Must be adaptable and willing to learn the basics of every SDK supported by SignalWire;
New features and products roll out quickly.
Ability to build strong customer relationships via video conferencing and phone
Ability to think critically and work independently
Excellent customer service, organizational, and communication skills
Willingness to engage with customers and come up with solutions rapidly
Preferred Qualifications:
Experience with GitHub, Salesforce Lightning, and writing in Markdown preferred
Average salary estimate
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