Telehealth Certified Medical Assistant

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

Under the operational direction of the Corporate Director of Telehealth and clinical supervision of the on-site Telehealth physician, the candidate will work collaboratively with corporate Telehealth and local Hospital team members, to ensure a seamless Telehealth clinic work-flow.  The Telehealth Certified Medical Assistant (CMA) will serve as a local point of contact at the SHC Hospital, be responsible for the local site Telehealth operations and act as the local link between the SHC Hospital, affiliate site, and the Corporate Telehealth department.  The CMA will assist the Corporate Director of Telehealth and Regional Telehealth Coordinator in identifying potential telehealth patients, and ensure policies and procedures are followed at the local SHC Hospital.  Telehealth responsibilities will remain the priority of this position, but general clinic duties may be assigned during availability.  Portland Shriners is looking for a full time Telehealth Certified Medical Assistant to join the team!

Responsibilities

• Coordinates local Telehealth activities, projects, and assigned tasks as directed by the Corporate Director of Telehealth, Regional Telehealth Coordinator, and Hospital leadership
• Will assist in Telehealth patient registration, scheduling, data tracking and reporting
• Prepares the consult room and Telehealth equipment prior to the scheduled Telehealth consult
• Stands by during the Telehealth consult to provide technical and/or operational assistance for the SHC Provider when necessary
• Answers patient, family and physician questions appropriately and within his/her scope of practice
• Maintains a comprehensive understanding of Telehealth technologies and department procedures
• Welcomes patients and families, in person or on the telephone
• Assists with verification of patient information, taking of vital signs and other assigned tasks

Note:  This is not an all-inclusive list of this job's responsibilities.  The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required

• American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA)
• Registered Medical Assistant (American Medical Technologists) or Certified Clinical Medical Assistant (National Healthcare Association)
• 1 year Healthcare setting

Preferred

• High School Diploma/GED