Program Manager, Home TBRA

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of over 3,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Program Manager will support eligible clients in obtaining and sustaining stable housing through the HOME ARP Tenant-Based Rental Assistance (TBRA) program. This position is responsible for accepting referrals, conducting eligibility assessments, identifying housing resources, and gathering required documentation. Using a trauma-informed approach, the Program Manager will assist clients with locating and maintaining housing. The role also includes ensuring accurate and timely data collection and documentation. 

Key Responsibilities: 

Client Services 

• Assist qualified clients in obtaining and sustaining stable housing. 

• Manage program vacancies, eligibility documentation, and client briefings. 

• Promptly engage with all clients referred to the TBRA program. 

• Complete eligibility assessments and intake evaluations for the TBRA program. 

• Process referrals, including intake, documentation, and recertifications as needed. 

• Process monthly rental and utility costs.  

• Schedule and conduct timely housing inspections. 

• Collect and maintain all required documentation from clients and relevant parties. 

• Ensure funder-required paperwork is completed accurately for each household. 

• Provide diversion efforts for clients referred to TBRA 

• Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques. 

Program and Administrative Responsibilities: 

• Collaborate with Coordinated Entry staff for referrals 

• Perform administrative tasks including general correspondence and file management. 

• Attend community housing meetings and engage with local partners and stakeholders as needed. 

• Build and maintain effective relationships with housing professionals and related organizations. 

• Ensure timely and accurate data entry of all client interactions and services provided. 

• Support reporting requirements by maintaining high-quality, organized client records. 

• Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits  

• Ensure compliance with Fair Housing and Civil Rights Law 

• Ensure compliance with the Violence Against Women Act (VAWA) regulations 

• Record and maintain required documentation in HMIS and/or other designated databases. 

• Maintain up-to-date client data to support monthly and annual reporting needs. 

About You: 

Required: 

• A Bachelor's degree in social work/ human services/ related field or commensurate experience 

• 2+ years in human services  

• Strong written and oral communication skills 

• Ability to prioritize competing priorities and make sound judgements 

• Ability to complete tasks while navigating frequent interruptions 

• Ability to deliver creative, resources solutions to unique challenges 

• Strong organizational and time management  

• Detail-oriented 

• Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments 

• Willingness to work rotating schedule to include evenings and weekends when needed 

Preferred: 

• Knowledge of real estate, property management, and landlord tenant law 

• HQS inspection certification 

• 3 years experience in property management or subsidized housing program administration 

• Knowledge of Housing programs in Fairfax County 

• Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities 

• Experience with Microsoft Office 365 

Physical Requirements:  

• Annual TB Test is required  

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.