Sr. Business Analyst

About NFF

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services.   Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).  

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

About this Position / Responsibilities

NFF, Inc. is seeking a Business Systems Analyst who formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

Duties:

• The business system analyst is responsible for solving business problems, defining business architecture, process optimization, business rules, business cases, business requirements, organizational change (communications), and UAT.
• The role of Business System Analysis is to understand and document current business procedures and identify areas for improvement. This person will provide hands on business process requirements analysis for areas within our customer's IT Infrastructure. In collaboration with internal departments and external resources, plans, designs and implements systems solutions. A thorough understanding of the business, systems and application current state is necessary prior to recommending changes for new or enhanced technology solution.
• Under general supervision, formulate and define system scope and objectives through research.
• The Business Systems analyst is responsible for the knowledge transfer of business requirements to the technical specialists/application/database developers and project managers.
• The Business Analyst shall be able to make cogent arguments recommending one course of action over another.
• The Business Analyst may need to review and understand documentation and information from the business area to provide detailed understanding of current state.
• New business patterns commonly develop, and the Business analyst shall be able to identify and address the change in business process
• Business analyst shall understand the variety of standard ideas and methods for requirements gathering and elicitation/translate what business needs into IT requirements, process detail and design specifications
• Business analyst shall be able to create trust between stakeholders and technical teams
• Business analyst shall assist in identifying, documenting and implementing various software solutions
• Business analyst shall provide application support for business users
• Business analyst shall have ability to write functional design specifications
• Business analyst shall have experience supporting data cleanup, data conversion and reconciliation activities
• Business analyst shall be able to review design specifications developed by other analysts and provide feedback on design
• Business analyst shall be able to write white papers and solution recommendations as needed
• Business analyst shall be able to support development of testing and training activities

Responsibilities:

• Formulates and defines systems scope and objectives based on user needs and a thorough understanding of business systems and industry requirements.
• Provides consultation on complex projects and is the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Qualifications

Required/Desired Skills:

• 16+ years of Business Analyst experience (Required).
• 16+ years of Software Development Lifecycle (SDLC) experience, including Waterfall, Hybrid and Agile methods (Required).
• 5 years hands-on experience in developing and documenting operational processes, functions and procedures (Required).
• 5 years hands-on experience leading end-to-end implementation of new requirements, process changes and improvements requested by Stakeholders/business (Required).
• 5 years of experience providing go-live, continuous improvement and business support and proactive engagement with planning functions to facilitate business requirements (Required).
•  5 years of hands-on experience in application configuration, governance and strategy as well as the implementation of business change requests (Required).
• 5 years of hands-on experience in call/contact center business solution development (Required).
• 5 years of experience with Atlassian Jira/Confluence toolset (Required).

Education:

• Bachelor’s degree in IT or related field or equivalent experience (15+ years) or current Project Management Professional (PMP) certification with 10 years experience.

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.