Staff Software Engineer (Java Backend)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team Info:

The developer sandbox team is a platform group that is enabling development at scale on the ServiceNow AI Platform.  Developer sandboxes allow for more developers to work in parallel and will help scale AI development on the platform. We partner deeply with products, other engineering teams, and customer-facing teams to build solutions that help our customers work better. 

As a Staff Software Engineer on our team, you will play a key role in translating product requirements, designing engineering solutions and prototyping, and leading and delivering the implementation.  Come join us if you thrive on solving difficult platform level integration and performance problems and want to enable development and AI agents at scale on the ServiceNow AI Platform. 

What you get to do in this role: 

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Design and develop backend services in Java to extend the platform. 
• Build with a strong emphasis on performance, scalability, and reliability. 
• Optimize database integrations for scalability, management, and access. 
• Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. 
• Partner and coordinate with cross-functional teams to ensure other platform components work within the scope of the services. 
• Partner with UI Teams to build out APIs to support management of those services. 
• Ensure dependencies are fulfilled and integrations are designed and implemented in a scalable and extensible way. 
• Ensure that our solutions are performant, identify and address performance issues. 
• Lead the design and implementation of software that is simple to use, extensible, and meets customer requirements. 
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite 
• Be a mentor for colleagues and help promote knowledge-sharing 

To be successful in this role you have:  

• Demonstrated experience working across other job functions including product and other engineering stakeholders to understand product requirements and translate them to engineering requirements, designs, proof-of-concepts, and final products. 
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations 
• Analytical and design skills 
• Ability to manage projects with material technical risk at a team level 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.  
• 6+ years of experience with Java or a similar OO language 

Nice to have: 

• Experience working in databases such as MariaDB and Postgres is a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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