Sr Executive Enterprise Architect - Retail

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Retail Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions.  The Enterprise Architect role is focused on bringing technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the Retail vertical industries to understand the opportunities of our “Platform of Platforms” vision.  You will act as a business and technical leader for our customers construct the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Key Responsibilities

• Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the Retail business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc.

 To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of Retail IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
• 5+ years experience working with or implementing ServiceNow solutions
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, presenting architecture concepts, designs, and goals to technology leaders and partners
  • Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
  • Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
  • Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Experience integrating AI into workflows and decision-making processes.
• Proficiency in designing and implementing scalable, secure, and robust IT solutions.
• Excellent communication and executive engagement skills.
• Ability to simplify complex concepts into compelling solution designs.
• Strong problem-solving skills and the ability to think strategically.
• Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence.
• Up-to-date with emerging technology trends and developments, providing innovative solutions that enhance business processes and drive growth. An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

TR21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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