Solution Consultant - ServiceOps

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role: The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.

In this role you will:

· Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Enterprise solutions

· Ideate, build and execute targeted Pipeline generation campaigns including but not limited to Webinars, Customer Labs, Customer Business Reviews, and specialized demos for ITOM solutions.

· Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

· Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value

· Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

· Provide feedback to product management about product enhancements that can address customer needs and provide additional value

· Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

· Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy

· Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops

In order to qualify for and be successful in this role, you should have:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry 
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions 
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue 
• Eagerness and willingness to learn  
• Demonstrated proactive approach to perform without being told what to do 
• Ability to prioritize task and be efficient to minimize wasted effort 
• Proven ability to live up to commitments while maintaining integrity and focus on details 
• Exceptional communication and presentation skills to include technical and business concepts 

For positions in this location, we offer a base pay of $82,575 - $128,025, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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