Senior Staff Software Engineer - Fullstack (Success Center)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Team:

Come join the Connected Customer Experience (CCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

 What You'll Do:

• Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.
• Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.
• Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
• Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features—from design and implementation to testing and delivery.
• Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.
• Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
• Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.

To be successful in this role you have:

• Typically requires a minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development experience, delivering end-to-end enterprise-grade applications.  
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Proficient with Java or another object-oriented programming language.
• Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems. 
• Experience working across multiple technology stacks, including:
  • Cloud Platforms: Azure, AWS
  • Messaging Systems: Kafka, Dell Boomi
  • Monitoring Tools: Splunk, Catchpoint
  • Web Infrastructure: API Gateways, CDNs
• Solid knowledge of data structures, algorithms, design patterns, and software performance tuning.
• Advanced experience with relational databases, including design, development, and optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Hands-on experience with ServiceNow platform, including custom development within Service Portal and Next Experience UI is preferred.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Passion for web technologies, reusable components, and building developer-friendly platforms.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  

#DTjobs

For positions in this location, we offer a base pay of $ 168,900----$ 295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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