Senior Staff Software Engineer - Fullstack (ServiceNow University)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Team:

Come join the Connected Customer Experience (CCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:   

• Build high-quality, clean, scalable, and reusable applications/solutions in the realm of Connected Customer Experience (CCX) working closely with Engineering and product teams
• Developing across the full stack of Web technologies - JavaScript, AngularJS, React, HTML, CSS, SQL, AI products
• Working in a Scrum-based Agile development process that is focused on engineering excellence
• Work with the CCX product owners, Solution Architects & other stakeholders to understand requirements and own your code from design, implementation, and test automation - targeted towards delivery of high-quality product to our customers
• Implement software that is simple to use, to allow customers adopt and configure the functionality to meet their specific needs
• Contribute to the design and implementation of new CCX products and features while also enhancing the existing product suite
• Motivate and inspire fellow team members to find innovative solutions, utilizes design thinking and prototypes to test new ideas and solutions.

To be successful in this role you have:

• Typically requires a minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development  (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the developer productivity
  • Demonstrated experience using AI tools such as: OpenAI, Windsurf, Cursor etc.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Experience working across multiple technology stacks, including:
  • Cloud Platforms: Azure, AWS
  • Messaging Systems: Kafka, Dell Boomi
  • Monitoring Tools: Splunk, Catchpoint
  • Web Infrastructure: API Gateways, CDNs
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning
• Advanced experience working with relational databases including development, troubleshooting and performance optimization.
• Demonstrated ability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
• Experience in end-end Custom Application development on ServiceNow platform is added advantage
• Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
• High-quality organizational and leadership skills, with the ability to strongly influence solution decisions without authority

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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