Director, Global Industries and Solutions GTM Readiness Strategic Initiatives Project Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Oversee the smooth running of a team focused on critical strategic initiatives across Global Industries and Solutions, ensuring effective decision making, cross-functional collaboration, and a positive team experience.
• Manage a portfolio comprised of our priority industries and horizontal solution initiatives with a focus on providing an elevated customer / stakeholder experience and elite level execution aligned to GI&S north star strategy.  
• Ensure that the team is able to share best practices, innovate based on learnings across the organization and scale across the business.  
• Oversee all strategic initiative deliverables, project plans, success metrics and ensure that any risks or asks are elevated immediately to ensure that initiative is a success.
• Own single unified tooling to support strategic initiatives including providing requirements, testing and adoption of tool across team and stakeholder community.
• Provide stakeholders with visibility, tracking projects, key milestones and ensure that accountabilities are met.   
• Act as a bridge and coordinate across Industry GTM, Solution Sales, Marketing, Product, Sales and many other teams aligned to GTM strategy.   Ensure interdependencies are understood and planned for.
• Deliver team status updates weekly for visibility into all current and anticipated projects, including important milestones, risks, budget tracking, and resource planning

STRATEGY

• Plan the goal state for strategic initiatives and build a roadmap / workback plan to accomplish it.
• Develop  KPIs and evolve year-over-year as operational maturity increases
• Identify and rationalize the alignment of strategic initiative resources required for GI&S organization success
• Contribute to the long-term strategy and development of the GTM Readiness organization

TEAM LEADERSHIP

• Function as a key member of the GTM Readiness team, establishing an environment and culture where team members can do their best work
• Support the VP with daily operations, including strategic initiative success planning, process improvement, best practices, documentation, facilitating team meetings and all-hands
• Manage, coach, and inspire a small team of strategic initiative leaders by providing vision and direction
• Facilitate communications to ensure team is maintaining operational effectiveness
• Own our team’s career development from identifying resources and skills, hiring process, onboarding new members, and defining role specifications.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights
• 10+ years of experience managing strategic business initiatives and/or leading strategy projects for enterprise tech organizations and/or in industry. 
• 5+ years of management experience leading operations or program teams
• Thorough understanding and appreciation of program management processes and disciplines
• Experience leading large scale and complex programs across multiple teams
• Excellent communication skills
• Ability to identify sources of data and processing needs to achieve KPI dashboards for GTM organizations
• Proven ability working in fast-paced environments with shifting priorities while managing tactile deliverables and meeting deadlines
• Experience in sharing ideas and presenting solutions to Sr. management
• Ability to maintain strong rapport with teammates, and stakeholders from cross-functional teams
• An incredible eye for detail and obsessively meticulous

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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