Manager/Senior Manager, Renewals Strategy

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a highly motivated team member to structure, lead, and deliver strategy support for the Customer Success Group’s (CSG) Renewals Organization. This role will be focused on supporting the renewals motion for all of our products. This role is responsible for strategic planning, business analysis, and executing on a strategy to limit attrition and drive growth across our product portfolio.

This role will be responsible for helping the Renewals teams deliver high performance, establishing a strong operational cadence to achieve our quarterly objectives, providing best-in-class business insights fed by a scalable data-driven approach and leading cross-functional transformational initiatives to take advantage of market opportunities. They will work on a variety of global projects across functions and customer segments.

Deliverables include recommendations on strategic programs, customer segmentation, identifying key focus areas, creating actionable insights, and executing initiatives based on those insights. The successful candidate will regularly brief executives and own various cross-functional initiatives. This person must feel comfortable interacting with senior management.

Note: This role will be supporting field teams in APAC and US West Coast Time Zones

Responsibilities:

• Propose, identify, & activate growth levers to help the Renewals teams meet their goals

• Design and interpret key performance metrics. Deliver insights & recommendations.

• Leverage data to identify and recommend areas of strategic focus for the global renewals teams

• Prepare recommendations for strategic decision making

• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations

• Communicate risk clearly and take the lead in developing resolution strategies

• Work cross-functionally to develop growth plans for various geographies and market segments

• Help prepare and lead quarterly business reviews

Desired Skills/Experience:

Experience:

• 5+ years of relevant experience in sales operations, renewals operations, or management consulting, with strong exposure to B2B go-to-market strategy

• Proven success in sales strategy, renewals strategy, or business operations roles related to business metrics, operations, sales enablement, and revenue growth

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

• Strong executive presence and engagement skills

• Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations

• Flexibility and ability to adjust on the fly to new demands; sense of urgency

• Confident communicator with attention to detail, oral, written, and presentation skills

• Ability to see the big picture, innovate, and adapt to change

• Knowledge of Salesforce products

• Knowledge of Renewals processes

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $115,600 to $159,000.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900.

For California-based roles, the base salary hiring range for this position is $138,800 to $190,900.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.