Credentialing & Enrollment Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we’re on a mission to make mental health care more accessible by streamlining the path for providers to begin seeing patients as quickly and efficiently as possible. As a Credentialing & Enrollment Specialist, you’ll play a critical role in shaping and scaling the systems that support our rapid growth.

In this role, you will contribute directly to improving the provider experience by ensuring timely and accurate credentialing and enrollment. Whether you’re scoping enrollment requirements for new payer implementations, submitting applications, or guiding providers through each step of the process, your work will have a meaningful, tangible impact.

You’ll collaborate closely with cross-functional teams to support new payer launches and share operational insights. Additionally, you’ll help educate and support our credentialing and enrollment associates as new processes and payers are introduced. If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you.

Required Qualifications

While we are a fully remote company, we are not considering candidates at this moment who reside in California or Washington for this particular position.

• 2+ years of experience in healthcare or working with/for health insurance plans

• Proven collaboration skills, partnering cross-functionally across teams to solve complex issues

• Experience developing, documenting, and optimizing new processes into easy to understand documentation

• Proficiency with operating and learning new tools/software (Excel/GSheets, Salesforce, Zendesk, Airtable, Certify, etc.)

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience enrolling providers with regional or national payers (preferably behavioral health)

• Familiarity with CAQH, NPPES, CMS, & NCQA requirements

• Experience working in a fast-paced environment, such as a startup or large, dynamic healthcare system

• Experience working with a Credentials Verification Organization (CVO)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.