Senior User Researcher I

Senior User Researcher I

Location:-Palo Alto,CA

About Rubrik

Rubrik is a public company on a mission to secure the world’s data. With Zero Trust Data Security™, we have over $1 Billion in ARR this year! We’re proud to be positioned as a leader in Gartner’s Magic Quadrant and to have won prestigious design awards, including the Red Dot Design Award & the iF Design award.

Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitors data risks and threats, and restore businesses with their data when infrastructure is attacked.

About Team 

At Rubrik, our UX team is a global collective of over 60 talented individuals from diverse backgrounds, including Product Designers, User Researchers, UX Writers, Visual Designers, Program Managers, and Technical Publications. We are deeply committed to understanding the needs, attitudes, emotions, and behaviors of our users to inspire and inform our designs.

With over 30 UX professionals based in our Palo Alto Design Studio, our team plays a crucial role in creating industry-leading cyber resilience products. We foster close collaboration within the UX team, as well as with engineering and product management, to deliver valuable products for our users and for Rubrik’s businesses.

Sneak peek to our product: https://www.youtube.com/watch?v=F9949Q-_onc&t=9s

• Red Dot design Award
• iF Design Award
• Rubrik Design Medium Page

The Opportunity

We are growing our research team! We are looking for a highly-skilled Senior User Researcher to lead and take ownership of meaningful, strategic and impactful research that can help us drive towards making Rubrik a benchmark for enterprise design.

We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, as a researcher you will help discover needs and solve fundamental problems that impact how organizations around the world manage and protect their data. In this role, you will champion the voice of the customer throughout the entire product and design lifecycle. Your responsibilities will involve engaging directly with customers to understand their needs, defining user personas and use cases, and applying a variety of research methods to gather insights. Your research work will encompass formative inquiries, evaluative studies, rigorous usability testing, and data analytics. A key aspect of your work will be to synthesize your findings into actionable recommendations and communicate them through impactful artifacts to drive customer adoption and product success. Collaborating closely with product managers and designers, you will influence product strategy and validate design concepts through usability testing and behavioral data analysis.

What you will do

• Champion End-to-End User Research: You'll drive the entire research lifecycle by defining, planning, and executing studies to build a deep, empathetic understanding of customer needs. This includes identifying research goals, selecting appropriate qualitative or quantitative methods, and advocating for a consumer-grade user experience backed by a strong portfolio of impactful work.
• Collaborate to Build a Strategic Roadmap: Working in close partnership with product design, development, and product teams, you will identify key research topics and build a research roadmap. You'll be responsible for communicating this plan regularly to ensure it remains relevant and aligned with team priorities.
• Synthesize Data into Actionable Insights: A core function is to analyze and synthesize research findings into clear design and product recommendations. You will also develop metrics to measure user experience quality, effectively communicating results to influence decisions and advocate on behalf of the customer. 
• Execute with Methodological Rigor: You must possess the ability to independently select the correct methodological framework for any given research question. This includes managing all logistics, from participant recruitment to scheduling, while effectively navigating shifting priorities and time constraints.
• Integrate AI into Workflows: You are expected to have experience with critically evaluating and incorporating AI into your workflows. This includes leveraging AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance problem-solving and decision-making within your role.

What you will bring

• A degree (B.A., B.S., M.S., Ph.D.) in Human Factors, Cognitive Psychology, HCI, or a related discipline, or equivalent demonstrated expertise in an applied UX research role.
• 5+ years of work experience conducting customer-centered research.
• End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple product areas.
• Deep knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
• Excellent communication skills, both written and verbal.
• Experience in enterprise or B2B software is a plus, but not required—what matters most is your willingness to learn new technical concepts quickly and your proactive attitude.
• A strong team player who enjoys working in international, cross time-zone, cross-functional product teams and actively shaping UX strategies. 
• Ability to drive vision and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.

If you are ready to embrace the rewarding challenge of setting the bar for industry-leading user experience, this could be the role for you. Please send us your resume and user research portfolio.

#LI-NM2