Training Content Developer

RouteSmart Technologies is looking for a Training Content Developer to bring clarity and creativity to our learning materials. In this role, you’ll design intuitive, impactful content that empowers both customers and internal teams to confidently navigate our software products. You’ll transform complex technical concepts into clear, concise, and visually engaging resources. The content videos, guides, eLearning modules, SOPs, and interactive tools will be delivered with consistency, clarity, and style. If you enjoy turning technical jargon into accessible, meaningful learning experiences, this role is for you. 

The expected base pay range for this position at the start of employment is $65,000 to $90,000 per year. RouteSmart Technologies, Inc. maintains different base pay ranges for various U.S. locations, and actual compensation may vary accordingly. 

This is a hybrid position based in our Columbia, MD office. Candidates must reside within 50 miles and be available to work onsite several days per week. 

Essential Duties & Responsibilities 

• Design and develop engaging training materials (videos, tutorials, e-learning modules, etc.) tailored to client needs. 

• Collaborate with product, client services, and technical writing teams to translate complex product features into accessible learning content. 

• Create scalable content for use across multiple platforms (LMS, help centers, client portals). 

• Maintain and update training materials in line with product updates and client feedback. 

• Apply instructional design principles to ensure content is effective, inclusive, and user-friendly. 

• Develop and maintain polished documentation such as user guides, SOPs, workflows, reports, and knowledge base articles. 

• Collaborate with subject matter experts (SMEs) to get the information you need and shape it into accessible, high-quality content. 

• Rapidly learn and assimilate complex technical concepts, ensuring a strong understanding of our products and services. 

• Transform technical details into engaging learning materials, ensuring non-technical users can understand and succeed with our products. 

• Ensure content is always accurate, up-to-date, and easy to follow, supporting both internal teams and external users. 

• Strong background in instructional design, learning experience design (LxD), or training content development. 

• Proficiency in Articulate 360, learning content tools and multimedia production software.
• Demonstrated experience with AI-powered content creation tools and a strong understanding of how AI can enhance digital adoption, streamline user onboarding, and improve the overall user experience.  
• Experience creating video tutorials, screen recordings, and interactive learning assets. 

• Ability to distill technical information into clear, engaging, and visually appealing content. 

• Familiarity with SaaS products or technical environments is a plus. 

• Experience managing and publishing content in Learning Management Systems (LMS). 

Education & Experience  

• Bachelor’s degree in instructional design, training development, or related field, or a related field. 

• 3+ years of experience as a content creator, instructional designer, technical writer, or similar role. 

• Portfolio of past training materials or multimedia content. 

• Experience working cross-functionally with client-facing and technical teams. 

• Ability to manage multiple projects and meet deadlines in a fast-paced environment. 

RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are:

• Medical/Dental/Vision/STD & LTD Plans
• Employer paid Life Insurance Plan
• Employee Training & Development
• 401(k) Retirement Savings Plan w/ Employer Match
• Vacation/Sick/Holiday Leave
• Tuition Reimbursement
• Flex hours
• Casual Dress

RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

All candidates must have legal authorization to permanently live and work in the United States.

This position does not qualify for sponsorship.