Retail Operations Manager

San Francisco, CA

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences.

About the Role:

The Retail Operations Manager is responsible for executing operational standards across all Rothy’s store locations. Reporting into the Director, Retail Operations, this role will help standardize processes, develop strategies, and drive sustainable implementation of all company initiatives. They are adaptable, collaborative, and comfortable working with all levels of management. This person is a strategic thinker who anticipates potential obstacles and comes up with solutions that support the field teams. They are able to handle shifting priorities even if it is outside of the normal job responsibilities.

What you’ll do:

• End-to-end owner and tactical and technical expert on all things Rothy’s Retail Operations including in-store processes, systems, SOPs and policies

• Act as a change agent and partner with cross functional teams to leverage retail tools and systems such as internal communication platform, clienteling, point of sale, workforce management and inventory management systems to drive program development and adoption, driving store performance

• Drive alignment between cross-functional teams and provides feedback on communication when necessary, ensuring all information is clear, concise, current and promptly posted, while continuously seeking improvements and enhancements

• Owns all retail program and process rollouts and is responsible for all testing, documentation and training

• Partner with Retail Leadership team to develop framework for tackling complex business problems, and works to achieve critical business goals

• Manages and evolves the Retail Operational Calendar, serving as the central repository for critical, actionable departmental information that directly influences retail store execution and performance

• Responsible for budget management and reporting for retail operations; monitors all supply ordering to ensure compliance to company budgetary expectations and tracks budget spend across multiple budgets to support building and forecasting

• Routinely visit and work with field teams in their home market to evaluate, develop, implement and gain feedback on retail strategies that support productivity

• Responsible for reporting stores and retail leadership on all retail initiatives related to contests, clienteling, in store traffic, promotional activity, etc.

You are:

• You love retail and operations and are excited about continual process improvement

• You are able to develop new processes and drive strategic initiatives, but will also roll up your sleeves, dig in and get the job done

• Easily handle shifting priorities and have the ability to create order out of chaos

• Come from a place of “yes” or “let’s try” (rather than “no” or “that’s impossible”); a change agent with a growth mindset

• Acts with a sense of urgency--strong time management and organizational skills

• Someone who leads by example and isn’t afraid to challenge the status quo

• Able to recognize trends and changes in their area and make recommendations, develop concrete action plans and execute against them to drive business improvements

• Develops creative solutions and strategies to complex, undefined problems

• Keeps partners on track and accountable to commitments and schedules in a respectful and collaborative manner

You have:

• You are based on the west coast near multiple store locations within daily commute potential

• 3+ years of experience in corporate retail operations management role

• Working knowledge of retail operations, inventory, technology, communication platforms, and expense management

• Availability to visit stores routinely to identify opportunities and support the field teams; it will be expected that you are routinely visiting stores to meet business needs, upon request (likely a few times a month)

• Supports store teams during retail business hours (as needed)

Our benefits:

• Generous paid time off

• 401k matching

• Comprehensive health plans for you and your family

• Supplemental mental health benefits

• Monthly wellness reimbursement

• Employee Discount Program!

Pay range:

$120,000 - $141,000 annually

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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