Office Assistant RMG
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.
What you will do
- Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Qualifications
Education
- High School Diploma or GED, Minimum (Required)
Experience
- 1 year Medical Office experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Golden Shift Solutions is hiring a Customer Service Trainer in Philadelphia to design and deliver engaging training that improves service quality, communication, and performance across client-facing teams.
Caliber Collision is hiring a customer-focused Customer Service Representative in Parker, CO to deliver outstanding service, coordinate rental/tow logistics, and manage scheduling and authorization processes.
Experian seeks a detail-oriented Customer Service Representative to handle remote employment and income verifications, resolve user inquiries, and maintain data security and process integrity.
Audi Nashville is hiring a Service Advisor to schedule repairs, provide precise estimates, and deliver excellent customer service at our Brentwood service center.
DSS External Affairs is hiring a Client Advocate to resolve constituent case inquiries using HRA systems, write clear correspondence, and coordinate with internal and external partners to stop adverse actions when needed.
TD Bank is hiring a part-time Banking Associate in Fairfield, NJ to process transactions, support account servicing, educate customers on products, and help deepen customer relationships.
Provide efficient, patient-centered emergency department registration and financial intake for MultiCare, ensuring accurate records and compassionate service during evening, 8-hour shifts with rotating weekends.
Lead and support a high-performing contact center team for UHealth by handling escalations, quality assurance, complex scheduling in EPIC, and coaching peers while delivering excellent patient service.
Serve as a Client Advocate at NYC DSS to research and resolve constituent case inquiries, prevent adverse actions, and provide clear, empathetic communication to clients.
First Choice Physical Therapy is hiring a professional Medical Receptionist to manage front-desk operations, patient intake, scheduling, and basic insurance verification at its Muncie clinic.
Provide friendly, efficient front-desk service for HHM Hotels by handling check-ins/check-outs, reservations, payments and guest requests while promoting guest satisfaction.
First Financial Federal Credit Union is looking for a dependable Full-Time Teller to accurately handle member transactions and deliver exceptional service at its Toms River branch.
Provide evening remote banking support for account inquiries and transactions in a customer-focused call center role with MCI.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
