Field Engineer (RF/DAS Maintenance - NE/CT)

RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.

As the onsite Field Engineer, you will be responsible for supporting the pre/post-sale monitoring and maintenance process, and the deployment engineering processes for the sale and deployment of advanced Distributed Antenna Systems (DAS) Wi-Fi, Point-to-Point and other communication systems for project facilities in and around the Norwich metro-area. You will utilize signal test equipment and software to conduct facility surveys in the areas of outdoor and indoor cellular, 2-way radio and Wi-Fi signal strength and path. You will also review installation specifications, along with owner requirements and manufacturer’s instructions, to determine and evaluate installation sites.

In this role you will be onsite at RF Connect’s customer facilities and will report to the Field Engineering Supervisor. You should be able to work productively in a remote and independent setting and be within commuting distance of our customer sites in the Norwich/New Haven CT metro-area.

What You'll Do (responsibilities)

• Work with team leaders & senior engineers in the direction, assignment, and completion of deployment engineering tasks for RF Connect’s pre and post sales DAS and general RF business for customers in the service area (Norwich/New Haven CT).
• Perform and fulfill the operation of project Warranty, Monitoring and Maintenance contracts for customers in the service area.
• Ensure Service Level Agreements (SLA) and delivery dates are met for the maintenance contract and RF deployment activities for customers in the service area.
• Work with Tier 1 NOC Engineers to provide Tier 2 and Tier 3 support for customers in the service area.
• Provide pre-sales support by conducting site evaluations to assess coverage and facility conditions and DAS constructability as necessary.
• Collect and process data with mobile software and phones for both baseline benchmarking and post-DAS verification.
• Post-Install commissioning and optimization as required.
• Perform CW/RF path lost testing to validate system designs on customer premises.
• Prepare and review of BOMs as needed.
• Document designs and follow-up with project support during Deployment phase.
• Assist and help define best practices to ensure that RF Connect meets maintenance SLA(s) for our customers in the service area; customers are 24/7/365 critical needs operations.
• Work with Project Managers to maintain and beat project budgets for services performed and deployments.
• Perform on-site site surveys to include constructability and RF benchmarking as required.
• Balance competing requirements between projects, PMs, Sales, Maintenance SLAs, and find solutions to provide services while balancing business needs.
• Assist as needed in finding subcontractors to flow down SLA agreements in the local market and complete agreements with them for delivery of Maintenance package support

Experience You Have

• At least 5 years of experience in a telecommunications role and systems environment (RF, DAS, or Wireless)
• Previous field experience in a complex technology and systems environment
• Technical knowledge and ability to establish and apply processes and solutions
• Wireless RF systems
• Attention to detail
• Administrative timeliness and excellence
• Proven superior customer relationship skills
• Analytical and problem-solving skills
• Leadership by example
• Responsible for all test equipment, tools, vehicles, (location, condition, calibrations etc.)
• Microsoft Office applications
• Demonstrated organization skills, time management, attention to detail, team-oriented communication skills, and ability to meet deadlines are strongly preferred

Educational/Vocational Training You Have

• Bachelor’s degree in Electronics or Computer Science (or related field), and/or equivalent experience/certifications, or working towards a degree
• Knowledge of DAS OEMs – Commscope/Andrew, Corning/Mobile Access, JMA, ADRF, SOLID (any existing certifications a plus)
• Familiarity with iBwave, JDSU, Invex, AutoCAD

Environmental/Physical Demands

• Must be capable of lifting within regulatory limits
• This position sometimes operates in commercial construction sites, hospitals, and occupied commercial & government buildings. Some activities require the use of a ladder or lift and standing or walking for extended periods of time. When in the office uses standard office equipment such as computers, phones, photocopiers, etc.

Job Type: Full-time
Job Location: Norwich/New Haven Metro Area, CT, USA; only US-based candidates with US work authorization considered, no outside recruiters 
Education Level: High School Diploma (or equivalent)
Travel: Regular local customer site support travel required, occasional national travel as needed to support the business/department

Compensation Package

• Competitive, commensurate with experience
• Health benefits
• HSA w/ company matching
• 401k w/ company matching
• PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.