Social Media Support Specialist

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, and Reddit.

You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement.

We use tools like Zendesk, Linear, Slack, Stripe, Orb, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In this role you will…

• Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues

• Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, and Reddit

• Monitor social media channels for product feedback, technical issues, and community sentiment

• Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution

• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit

• Work cross-functionally with marketing and community teams to align messaging across channels

Required skills and experience:

• 2+ years of social media support experience, particularly on X (Twitter), LinkedIn, and Reddit

• Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows

• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.

• Strong written communication skills for public-facing social media interactions

• Ability to maintain brand voice and tone across different social platforms

• Understanding of developer communities and technical terminology

Nice to have:

• Experience with community management or developer relations

• Background in B2B SaaS customer success or support

• Experience with AI tools (Claude, ChatGPT, etc.)

• Experience with Replit

Tools + Tech Stack for this role

• Zendesk

• Stripe

• Slack

• Orb

• Linear

This role may not be a fit if

• You prefer predetermined static processes

• You need all information laid out

• You struggle with demanding users

• You are uncomfortable representing the companies voice publicly

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🚗 Commuter Benefits

📱 Monthly Wellness Stipend

🧑‍💻 Autonoumous Work Environement

🖥 In Office Set-Up Reimbursement

🏝 Flexible Time Off (FTO) + Holidays

🚀 Quarterly Team Gatherings

☕ In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent

• Replit: Make an app for that

• Replit Blog

• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles

• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.