Product Support Expert
Swell is a growing practice reputation management software solution for mid-market to enterprise level healthcare organizations. We leverage technology tools to enable practice owners to understand their social presence and to draw in and retain patients and employees.
The product support team is critical to the success of our business at Swell. We strive for best-in-class service and take pride in going above and beyond to ensure our customers get the best results possible. Internally, we believe in the continual improvement of our processes and allowing every team member to level up their skills along the way.
As a Product Support Rep you will:
- Be a first responder when a customer has questions or concerns.
- Train customers on features and help guide them through the product.
- Maintain/troubleshoot product and system integrations.
- Troubleshoot issues and work with our product team on resolutions.
- Help manage and create articles for our growing help center.
- Need to understand all product features and have complete knowledge of integrations.
- Work with customers through phone calls, live chats and emails.
- 1-2 years of customer support/service experience.
- 1-2 years of technical product experience is highly preferred.
- Loves to work with customers and problem solve.
- Willing to work as a team and collaborate.
- Excellent written and verbal communication skills.
- Competitive base salary starts
- 100% Employer-paid Medical, Dental, and Vision insurance
- Supplemental Disability and Life insurance plans available
- Gym Access
- Company meals
- Cell Phone stipend
- Flexible hybrid work-from-home policy (after initial 90-day training period)
- Quarterly wellness days
- 401k available
- Flex PTO policy
Swell is an Equal Opportunity Employer. We are fully committed to diversity and maintaining a healthy work environment that is free from harassment and discrimination. All employment decisions at Swell are based on business needs, job requirements, and individual qualifications without regard to race, sex, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
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Founded in 2010 and headquartered in New York, New York, Swell Commerce is a manufacturer, wholesaler, and retailer of reusable, insulated products.
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