Senior Software Engineer, Self Service

Replicant is the industry leader in voice AI for customer service since it was founded in 2017. When you dial the customer service number of one of our customers–like AAA or Fanatics–our bot answers the phone. Over 50% of callers do not even need to talk to a human, and they rate the interaction higher than if they did so. We do this with AI that feels human, scales securely, and delivers real business results. We are backed by top tier Silicon Valley investors and growing rapidly. We are based mostly in the SF Bay Area, Toronto, and New York, and much of our team is distributed throughout other parts of the US and Canada.

Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference.

In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools that enable users to build powerful and delightful AI-powered conversations for callers.

What You'll Do

• Build modern, single-page applications using technologies like React and NodeJs

• Provide technical mentorship, code reviews, and technical project leadership for your team

• Identify and drive the adoption of new technologies, best practices, and design patterns in your team

• Use metrics and your team's collective experience to drive development decisions

• Share your passion for learning about technical topics with your team and peers

• Participate in regular on-call rotations to support our systems

• Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process

What You'll Do

• 5+ years of Software Development experience in a SaaS environment

• Experience leading technical projects and prioritization with a customer-focused mindset

• A deep understanding of the unique requirements and challenges of B2B applications. You understand the importance of reliability, scalability, and usability in B2B software.

• You have a strong grasp of accessibility standards (WCAG, ARIA) and are experienced in developing inclusive web applications that are accessible to all users, including those with disabilities.

• Experience mentoring junior software engineers

• Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems and API design

• A desire to create elegant, scalable, and maintainable tools and solutions

• Experience with some of our primary technologies: React, TypeScript (or similar) and PostgreSQL

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.