VP Client Engagement

Job Description

The VP of Client Engagement will play a pivotal role in driving client success by designing and implementing strategic initiatives that enhance customer acquisition and retention for our clients.

This role will lead the day-to-day operations of consulting projects, manage workstreams, and ensure that deliverables meet the high standards expected by our team and client. This involves fostering client relationships, breaking down complex business challenges into manageable components, developing actionable insights, and seeing these into practical recommendations and successful delivery.

This role requires a hybrid schedule and will be based in our South Charlotte headquarters four days per week and work fully remotely on Fridays.

What You'll Do:

Client Engagement and Relationship Management:

• Serve as the primary point of contact for the client, managing the relationship with clear communication, positive momentum, and a spirit of true partnership, ensuring client satisfaction and driving profitable growth
• Understand client needs and objectives to deliver tailored solutions that drive customer acquisition and retention
• Develop and own the strategy through execution including cross functional collaboration

Execution of Existing Scope of Work:

• Oversee all aspects of delivery and performance, including planning, execution, and monitoring
• Coordinate with internal teams and clients to manage resources, timelines, and expectations effectively
• Develop and implement metrics to measure the success of customer acquisition and retention initiatives
• Prepare detailed reports and presentations to communicate project outcomes and insights to clients and stakeholders

Planning, selling and execution of continued partnership growth

• Utilizing client and market data, lead the development of net new comprehensive strategies to enhance customer acquisition and retention, implementing data-driven insights and industry best practices
• Collaborate with cross-functional teams to design and implement customized solutions that align with client goals
• Collaborate with leadership on the economic model of any net new scopes of work
• Facilitate the transition from strategy development to implementation, ensuring alignment between project objectives and operational capabilities

Market Expertise: 

• Conduct market research and analysis to stay up to date on trends, opportunities, and competitive threats
• Utilize this expertise to advise both Red Ventures and clients on forward-looking investments

Team Leadership and Development: 

• Lead and mentor a team of analysts, product managers, engineers, and designers, fostering a collaborative and innovative work environment.
• Provide guidance and support to team members, promoting professional growth and development

What we're looking for:

• Minimum of 10 years of experience in consulting, implementation and strategic planning
• Proven track record of successful client engagements focused on customer acquisition, retention and expansion; meeting or exceeding business development goals
• Business operations experience owning outcomes of client relationships
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable strategies. Preference for technical skills or experience leading technical teams.
• Excellent communication and interpersonal skills, capable of building and maintaining strong client relationships and communicating complex solutions to executive teams.
• Demonstrated leadership abilities and experience managing teams.

Benefits

Compensation Range: $220,000 - $300,000 + potential equity

*Note actual salary is based on qualifications, and experience. 

 Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.