Solution Expert (Remote - US)

This position is posted by Jobgether on behalf of 360Learning. We are currently looking for a Solution Expert in United States.

This role offers the chance to work closely with enterprise clients, helping them maximize the value of their learning platform through strategic consulting and advanced technical solutions. You'll manage a key portfolio of accounts, including one of the company’s largest clients, driving product adoption through expert advice, integration support, and process optimization. By working cross-functionally with internal teams and directly with clients, you will influence both long-term success and customer satisfaction. This is a high-impact opportunity in a fast-paced, collaborative, and innovation-driven environment.

Accountabilities:

• Manage a portfolio of clients throughout their contract lifecycle, delivering expert-level product guidance.
• Support complex technical implementations including platform restructuring, integrations (SSO, API, third-party tools), and solution audits.
• Partner with Customer Success to troubleshoot technical challenges and optimize usage across client environments.
• Deliver professional services such as technical workshops, platform audits, and product training sessions.
• Develop scalable processes to improve solution delivery, document best practices, and contribute to internal knowledge bases.
• Act as a strategic consultant to clients, identifying opportunities for increased engagement and long-term adoption.
• Collaborate with internal teams including Product, Sales, and Engineering to advocate for client needs and feedback.

• 5+ years of consulting experience in a technical, client-facing role (e.g., Technical Consultant, Level 2/3 Support, Technical Account Manager).
• Hands-on experience deploying SaaS solutions, ideally within the HR or learning tech space.
• Strong knowledge of APIs, SSO configuration, and system integration.
• Proven project management capabilities and a structured, analytical mindset.
• Excellent communication skills, with the ability to adapt your approach for both technical and non-technical stakeholders.
• Client-first mindset with a proactive approach to identifying and solving problems.
• Fluent in French and proficient in English (B2 level); additional languages such as German or Spanish are a plus.

• Competitive compensation including base salary, variable bonus, and equity.
• Remote-friendly work culture with flexible hours and full remote options.
• Work-from-home stipend and support for remote productivity tools.
• Comprehensive health coverage and wellness perks including medical insurance and gym subscriptions.
• RTT days, paid parental leave for secondary caregivers, and lunch vouchers.
• Career growth and learning opportunities in a supportive and inclusive culture.
• Active Employee Resource Groups and a strong commitment to Diversity, Equity & Inclusion.
• A collaborative environment built on transparency, learning, and autonomy.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1