Service Manager

Overview

Quinn Company, your local Caterpillar store, is hiring a Service Manager in City of Industry, California.

Service Manager - Heavy Equipment Machinery (Caterpillar)

City of Industry, CA

$92,659 - $110,000 Annual Base + Performance-Based Incentives

Ready to lead a high-performing service team at a top-tier Caterpillar dealership?

Quinn Company is looking for a results-driven Service Manager to take ownership of our City of Industry service department. This is a key leadership role where you will directly impact our business by managing financial performance, developing a team of skilled technicians, and ensuring unparalleled customer satisfaction. We combine the agility of a local, family-owned company with the powerful resources of the global Caterpillar brand. If you excel at turning operational challenges into growth opportunities, we want to hear from you.

Here's What We Offer: Your Total Rewards

We invest in our team and offer a competitive package designed to support you and your family.

• Competitive Compensation: A strong base salary plus a performance incentive plan.

• Excellent Benefits: Comprehensive medical, dental, and vision insurance.

• Retirement Planning: 401(k) with a generous company match to help you build your future.

• Profit Sharing: When the company does well, you do well.

• Work-Life Balance: Paid Vacation and Sick Leave, plus company-paid holidays

• Career Growth: Access to leadership training and a clear path for advancement within a stable, growing company since 1919.

Wages

Starting wage will depend on experience and education. $92,659 - $110,000

Responsibilities

Your Impact as a Service Manager

Instead of a long checklist, here’s what success in this role looks like. You will:

• Drive Business Performance: Own the service department's P&L. You'll manage budgets, control costs, and develop strategies to drive revenue and profitability for your branch.

• Lead & Develop Your Team: Mentor, coach, and empower a team of service technicians. You'll be responsible for hiring, training, and appraising performance to build a culture of safety, collaboration, and excellence.

• Champion the Customer Experience: Serve as the key point of contact for our customers. You’ll ensure clear communication, provide accurate quotes, and solve complex problems to build lasting relationships and customer loyalty.

• Optimize Operations: Plan and direct the daily workflow to maximize shop efficiency, technician productivity, and job quality. You'll ensure work is completed safely, on time, and to the highest standard.

• Uphold a "Safety First" Culture: Be accountable for maintaining and promoting a safe work environment, ensuring all operations adhere to company policies and safety regulations.

Qualifications

What You'll Need to Succeed

• Experience: 5+ years of leadership experience in a heavy equipment, diesel engine, or related industrial service environment.

• Financial Acumen: Proven ability to manage a P&L statement, create budgets, and make data-driven decisions to improve financial results.

• Leadership Skills: A natural ability to inspire and manage teams, with a track record of improving employee satisfaction and performance.

• Customer Focus: Excellent communication and problem-solving skills, with a dedication to providing best-in-class service.

• Education: A Bachelor's degree in Business Administration or a related field is preferred, but we value extensive, relevant industry experience just as highly.

Work Environment: This is a dynamic, hands-on leadership role based in our City of Industry service facility. Your time will be spent balancing strategic planning with direct engagement with your team and customers on the shop floor. Occasional travel to customer sites and the ability to work some weekends to meet business demands is expected.

If you're ready to take the next step in your career and lead a vital part of our business, apply today!

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  

#LI-Onsite