Mission Success- Technical Program Manager

Position Overview

Quartermaster seeks a seasoned executive leader with deep technical program management experience to drive mission success across our customer deployments. As the General Manager – Mission Success, you will coordinate complex technical programs, ensure engineering compliance, shape the product roadmap, and serve as a technical SME in both internal and customer-facing engagements.

Key Responsibilities

• Executive Program Leadership:
  Direct customer-facing technical programs, managing the post-sales journey and driving operational excellence for all accounts.

• Cross-Functional Coordination:

  • Partner with global supply chain and engineering teams to plan and execute compliance activities across deployments.

  • Collaborate with Field Operations for technical support and troubleshooting, ensuring technical readiness and operational resilience.

  • Liaise with Mission Success Program Managers to lead and document technical discussions, ensuring consistent progress and alignment with customer needs.

  • Work with Product and Engineering teammates on roadmap development and customer-driven requirements, balancing short-term delivery with long-term vision.

• Customer Engagement & Technical SME:

  • Support sales calls as the technical subject matter expert, articulating product capabilities and integration requirements to prospective clients.

  • Build and sustain executive relationships with strategic accounts, delivering impactful technical briefings, reviews, and growth planning sessions.

• Team Leadership & Account Growth:

  • Recruit, develop, lead, and scale high-performing multidisciplinary teams (analytics, field ops, supply chain, engineering, global support) to achieve mission success for every customer.

  • Design account-level strategies that maximize client retention, product adoption, and expansion opportunities.

• Continuous Improvement & Best Practices:
  Institute best-in-class technical processes for deployment, engineering compliance, and customer feedback to drive perpetual operational and product improvement.

Qualifications

• 10+ years of progressive leadership in technical, operational, or program management roles—preferably in technology, robotics, or mission-critical service environments.

• Proven success rolling out and managing complex technical programs across global supply chains and engineering functions.

• Demonstrated track record building, leading, and mentoring cross-disciplinary teams to support mission objectives.

• Strong executive presence, relationship management, and communication skills, engaging with stakeholders at all management levels.

• Experience coordinating field operations for technical support and ensuring world-class technical readiness.

• Deep understanding of compliance and engineering requirements as related to global deployments.

• Strategic thinker and technical problem solver with the ability to balance customer, product, and operational needs.

• Experience supporting sales as a technical SME, guiding customers through solution requirements and capabilities.

• Global customer experience preferred.