Principal Technical Project Manager - Google CCAI

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Principal Technical Project Manager to join our company. This is a 100% remote role located in the US with limited travel.

As part of our Technology Consulting practice, you will provide design, deployment, and delivery support for our Google/ Cisco Contact Center services and solutions in a client-facing environment.  

• Lead overall implementation of medium-to-large projects, with team sizes varying from 3 to 30 people (TTEC staff, contractors, client resources, and vendors)
• Manage the overall delivery relationship with clients
• Frequent and direct contact with senior-level managers, directors, and executives to provide project status
• Develop weekly status reports providing project progress updates on overall project health, risks and issues to client and account team
• Develop financial reporting dashboards providing project financial status to the client
• Identify and participate in implementing methods necessary to capture identified benefit metrics and business cases to support the project
• Support project VP in reviewing invoices for accuracy

• 5+ years of Project Management experience within a consulting or professional services environment
• 2+ years’ experience project managing Google Conversational AI (formerly known as Contact Center AI (CCAI)) and/or Google Contact Center as a Service (CCaaS) (Formerly known as Contact Center AI Platform (CCAIP)) implementations.
• Experience leading multiple teams ranging in size from 3 to 30 people
• Superb written and verbal communication and listening skills
• Expertise with Microsoft Project

• Possess strong attention to detail
• Advanced knowledge of Microsoft Office – Excel, Word, and Visio
• Excellent presentation, and problem-solving skills.
• Excellent communication skills and client-facing skills
• Familiarity with AI Tools
• Ability to obtain US government security clearance

• Fluency with French-Canadian verbal and written communication skills.
• Project Management experience with implementation of Cisco Contact Center technologies or other related contact center technologies.
• PMP certification 

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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