Fast Facts

Join Meazure Learning as a Customer Success Project Manager, leading projects that enhance client delivery and operational efficiency while ensuring exceptional service and effective communication.

Responsibilities: Oversee project lifecycles related to exam administration and client services, manage client relationships, and drive operational improvement across teams.

Skills: Strong project management, client relationship management, and communication skills; proficiency in Microsoft Office and project management tools like Asana or Jira.

Qualifications: Experience in Customer Success or Project Management in a SaaS or EdTech environment; PMP certification is preferred but not required.

Location: Remote within the Eastern Time Zone (USA), core hours are 8:30 am to 5:30 pm, Monday to Friday.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision. 

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—Hungry, Humble, and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning. 

The Role: 

 The Customer Success Project Manager plays a key role in overseeing and executing projects that enhance client delivery, operational efficiency, and cross-functional collaboration. This role ensures that each client within their assigned catalog receives exceptional service, timely communication, and tailored solutions that align with contractual and operational expectations. The Project Manager is both a strategic leader and a hands-on operator, managing client needs while driving continuous improvement across the internal team. 

The Responsibilities: 

• Serve as the primary point of contact for a defined client catalog, ensuring consistent, high-quality service andtimelyresolution of issues.
• Manage the end-to-end lifecycle of projects related to exam administration, billing processes, reporting enhancements, and platform improvements.
• Maintain a deep understanding of client requirements, expectations, and service agreements to proactively address needs and align deliverables.
• Develop project plans and timelines in collaboration with internal stakeholders across Test Delivery, Finance, Assessment Development, Client Services, and Product teams.
• Lead regular check-ins and status meetings with clients and internal teams to ensure alignment and visibility into progress and risks.
• Monitor service delivery metrics for assigned clients,identifyareas for improvement, and work cross-functionally to implement solutions.
• Ensure all client-facing changes or process updates are communicated clearly and managed effectively with minimal disruption.
• Document and track client feedback, pain points, and enhancement requests for future planning and prioritization.
• Support escalations and act as a problem solver to remove blockers affecting client satisfaction.
• Perform other related duties and strategic initiatives as assigned.

 The Desired Attributes: 

• Proven experience in Customer Success, Project Management, or Client Services in a SaaS, EdTech, or B2B environment
• Exceptional client relationship management skills with a strong commitment to service excellence
• Proven ability to manage multiple concurrent projects with varying levels of complexity
• Strong verbal and written communication skills, including the ability to present to internal and external stakeholders
• Strong understanding of enterprise account management, lifecycle planning, and stakeholder engagement
• Excellent project management and organizational skills, with the ability to manage multiple clients and deadlines simultaneously
• Collaborative and proactive mindset with a solution-oriented approach
• Demonstrated ability to consult on strategic goals, product implementation, and operational improvement
• Ability toanticipatecustomer needs, address challenges proactively, and deliver measurable outcomes
• Strong business acumen and data-driven decision-making skills
• Proficiencywith Microsoft Office Suite, project management platforms (e.g., Asana, Microsoft Project, Jira, Smartsheet), and service tools such as Zendesk or Salesforce
• Comfortable working in a fast-paced, evolving environment with strong execution focus
• PMP or other project management certification (a plus, but notrequired)

Additional Position Information: 

• Remote Opportunity
• Core Hours: As per business requirement, core hours 8 hours per day/one hour break
• Ability to work withintimeframeof 8:30 am- 5:30 pm eastern time (United States) Monday-Friday 

The Benefits: 

• Company-Sponsored Health Insurance
• Competitive Pay
• Healthy work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Referral Award Program
• Company Provided IT Equipment

Learn more at www.meazurelearning.com 

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.