Inside Sales Representative - job 1 of 3

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as an Inside Sales Representative!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.  

Duties & Responsibilities:

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements. 
• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline. 
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives. 

• Support lead generation efforts completing sale activities to drive lead qualification and conversions  
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities. 
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business. 

• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility. 
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships. 
• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes. 

• Maintain effective communications with internal partners on customer projects within Protolabs 
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects. 
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.) 
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application 
• Perform other related duties as assigned by Sales Management. 

• Entry-level position; Typically has 0-2 years of experience.  
• Bachelor’s Degree or equivalent sales experience  
• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals. 
• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives 
• Ability to build and sustain robust customer relationships to enhance satisfaction 
• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership 

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.