Care Guide Team Manager
Who We Are
Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind to our members. Driven by robust AI analytics, Porter's™ Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member's specific needs, and directs Porter's team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
Who You Are
The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization.
What You’ll Do
The Care Coordination Manager leads a team of Care Guides to ensure high-quality, person-oriented care for members navigating complex health and social needs. This role is responsible for operational oversight, regulatory compliance, team development, training, and strategic alignment with organizational goals.
Key Responsibilities:
Team leadership & Supervision
• Supervise and mentor Care Guide Team
• Create High-performance team culture and drive team to achieve all KPI’s
• Manage schedules, caseloads, performance monitoring, and evaluations.
• Foster a culture of accountability, innovation, and collaboration
• Provide training on workflows/policies, member engagement and communication strategies
Program Oversight
• Ensure compliance with regulatory requirements.
• Monitor and improve care coordination of workflows and outcomes.
• Lead your team through implementation of new programs and initiatives.
• Provide onboarding /ongoing training for your team of Care Guides
Quality & Compliance
• Conduct audits and reviews to ensure adherence to internal policies/procedures and policies outlined by our external partners.
• Maintain documentation and reporting standards
• Identify and act on opportunities for process improvement.
Qualifications:
• Bachelor’s degree in nursing, Social Work, Case Management, or related field, or equivalent experience
• Minimum 3-5 years of experience working in healthcare leading and managing teams.
• Exceptional communication, collaboration, and critical thinking skills
• Experience working in healthcare IT systems/care management software/Electronic Health Records
The Benefits of Working with Porter
• Remote work environment
• Annual Salary
• Benefits – Medical Dental Vision
• Paid Holidays
• Paid Time Off
• Equipment Support
• Strong team culture
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Porter is seeking a detail-oriented Accountant based in the DMV/nearby PA area to manage multi-state payroll, support FP&A activities, and maintain payroll compliance.
Provide executive-level support and practice management for a growing boutique wealth management firm, ensuring exceptional client service and efficient operations.
Lead site-level manufacturing and aftermarket operations for PCMC in Green Bay, driving safety, quality, delivery and financial performance while developing leaders and scalable processes.
Be the human-in-the-loop for an autonomous vehicle fleet by remotely operating vehicles, monitoring system behavior, and reporting issues to improve safety and performance.
Experienced warehouse leader needed to manage safety-focused, high-volume food distribution operations for the world's #1 pizza company.
Keller Executive Search is looking for a detail-oriented Office Coordinator to manage remote office operations, coordinate logistics, and support global recruitment teams.
Provide senior-level administrative and operational support for Genentech’s Field Medical leadership, coordinating complex calendars, events, hiring workflows, and systems from the South San Francisco campus.
Experienced manufacturing leader sought to help run a high-speed molded-fiber production plant, focusing on safety, quality, labor optimization, and continuous improvement.
Lead and mentor a site maintenance team to deliver safe, reliable repairs and preventive/predictive maintenance on conveyor and mechanical systems for a major logistics client.
Lead and develop a manufacturing shift at Cornerstone Building Brands to meet production targets while driving safety, quality, and continuous improvement.
Lead reverse logistics operations at Spreetail's Lincoln fulfillment center, driving team performance, financial recovery, and continuous process improvements.
CommonSpirit Health Mountain Region is hiring a Patient Access Operations Lead to oversee patient access operations, drive training and workflow improvements, and act as an SME across hospital and physician services.
Serve as the welcoming administrative liaison for church partners at World Relief, coordinating intake, CRM tracking, and donor acknowledgement to support church mobilization efforts.
Lead and coach the breakfast team at Limelight Mammoth, managing morning service, guest satisfaction, and daily F&B operations in a fast-paced resort environment.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
