(US) Sr. Marketing Automation Specialist

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

The Sr. Marketing Automation Specialist will be the subject matter expert on all things Marketo and responsible for ensuring the implementation of our marketing automation strategy. You ensure that PointClickCare is set up for success by applying best-in-class practices and optimization in our digital ecosystem. You will collaborate with talented and diverse teams on campaign program strategy, architecture, and processes as Marketo is a vital cornerstone of our MarTech stack. Reporting to the Sr. Manager, Corporate Web and Digital Experience, you will be a key player in the Marketing Operations center of excellence. You will work in a fast-paced environment, managing multiple projects at once, involving stakeholders across the company.

• Hands-on development and execution of journey-based marketing campaigns including campaign assets, segmentation, list management, campaign flow, form creation, testing, tracking, and reporting. 
• Ensure that we are operating in compliance with applicable privacy laws such as CASL and GDPR
• Management of platform performance and database health, including users, roles, workspaces, programs, sync/system errors, tracking, automations, segmentation, channel management, retention policies and privacy policies
• Work alongside other Digital Marketing Operations analysts and specialists to ensure accuracy of reporting and data governance programs.  
• Monitor and update scoring, MQL and lead lifecycle operational programs to support alignment between Marketing, Sales, Customer Success, and other business units.
• Manage integrations, including CRM, event management platform, webinar platform, live chat, and other tools in the technology stack. 

• This role will require strong interpersonal skills to collaborate with teams within Marketing, cross-departmental stakeholders, agency partners and suppliers.

• Ensure shared service SLAs and shared understanding expectations are met 90-100%
• Customer Satisfaction rate of 85%+

• Diploma, degree or relevant certifications
• 5+ years of experience in similar role

• Experience working in a creative studio, agency, or production environment with familiarity of print, digital, social and video production techniques.
• Proficient at managing multiple projects concurrently.
• Strong communication skills and comfortable working with colleagues at all levels of seniority within the company
• Must have a sharp attention to detail.
• Strong inter-personal skills
• Strong analytical skills
• Focus and on data driven insights and outcomes.

• Hands-on experience in Marketo and SFDC integrations.  
• Marketo Certified Expert certification. Salesforce certification is an asset.  
• Interested in sharing knowledge of Marketo and the power of marketing automation with others.
• Strong data evaluation skills, with the ability to extract and interpret data from various sources to offer creative marketing solutions and business decisions. 
• Technically capable, excellent communicator, and a desire to improve processes.  
• Solution oriented with strong problem-solving skills.  
• Understands business requirements and can translate those requirements into technical specifications.  
• Thrives in a fast-paced environment, and has strong project management instincts, including the skills to accurately specify project timeframes, risks, and dependencies. 
• Enjoys working in cross-collaborative teams with a strong sense of curiosity and capacity to both learn from and teach others.  
• Able to develop strong working relationships with team members, vendors, and partners, and can foster cooperation in non-hierarchical relationships. 
• Strong sense of ownership and accountability along with a commitment to delivering high-quality technology infrastructure that balances technical and business goals.
• Current certification or experience with Google Analytics and Data Studio reporting is an asset.  
• AI Fluency and/or use of M365 Copilot
• Proficiency in leveraging LeanData for lead routing, matching, and attribution is an asset.

• Working knowledge of content management/project workflow management tool an asset
• Proficient in Microsoft office
• Proven project management understanding
• Understanding of requirements to complete a marketing asset within all channels

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.