Entra ID Sr. Trainer

Overview

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are curretnly seeking a Microsoft Entra ID Senior Trainer to train users and stakeholders on Microsoft Entra ID Business-to-Business new business system at the Department of Veterans Affairs. This Senior Trainer work with the Entra ID Team to create the training materials, manage the materials, communication the training schedules, perform the training, and document and report on the training. You will perform recurrent training, maintain a community of practice, and communicate with the Entra ID user base and stakeholders. As a member of our team, you will be responsible for updating and managing the B2B and related technology knowledge repositories in accordance with VA standards and requirements.

The Department of Veterans Affairs (VA) Office of Information & Technology’s (OIT) Communication Collaboration Services (CCS) mission is to deliver high-quality, effective IT services to support veterans' healthcare by managing and maintaining enterprise systems, including Entra ID Business-to-Business (B2B), Microsoft 365 applications, Active Directory, cloud and on-premise systems, to ensure seamless and efficient point-of-care and healthcare operations.

The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience. The position also encompasses managing and mentoring other Trainers and effectively collaborating with other team members to optimize training operations.

This is a full-time remote position. Applicant must be a U.S. citizen or permanent resident and must be able to obtain a Public Trust. Veterans are encouraged to apply.

Essential Functions and Job Responsibilities

• Develop training materials, update user guides, prepare release bulletins
• Create training strategies and presentation methods
• Plan, organize and facilitate training events and lead the event/training
• Learn the application(s) and train users and document the issues derived from user interface
• Work closely with the Help Desk and Engineers to determine training areas needed and incorporate into training programs
• Work closely with the Engineering and Release Management Teams to prepare training materials for new releases or updates
• Keep training materials up to date and organized on Teams and SharePoint
• Monitor and document training compliance - Track numbers of personnel trained, maintain sign in rosters, and report training compliance as required
• Brief Stakeholders and Government on training status
• Perform Stakeholder engagement to formulate and define training scope and objectives
• Working with customers, users, and project leads in analyzing, designing, implementing, and supporting B2B requirements
• Create or update project deliverables and documentation
• Being an active, engaged part of the Entra ID Team presenting the users perspective
• Conduct research on special topics and recommend solutions to government clients.
• Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Prepare and deliver the EMCAO program deliverables.
• Work with technical experts and stakeholders to mitigate risks and resolve issues
• Provide daily, weekly, monthly, and quarterly metrics as required to leadership and practice partners
• Duties as assigned by your supervisor
• Work after hours if needed

Minimum Requirements

• Bachelor’s Degree or 8 years of additional relevant experience may be substituted for education
• Ten (10) years of related work experience
• Experience in developing training strategies, determining training methods, and developing training materials for presentation in various media.
• Must be able to create new training strategies and presentation methods as new media or as new training methodologies become available.
• Must have experience in creating training plans and materials for large complex IT organizations and missions.
• Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel
• Have worked within a Team and backup/support other areas of the program as assigned
• Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables
• Ability to develop good working relationships with customers, colleagues, and other stakeholders
• Develop or modify procedures to solve moderate to complex problems within information systems
• Have facilitate training, meetings, and/or elicitation sessions and record results

Desired Qualifications

• Experience working as a federal contractor or employee.
• Experience with Microsoft Entra ID B2B

Physical Demands

• Ability to effectively communicate in English, including talking and hearing.
• Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours.
• Ability and willingness to actively participate in virtual meetings throughout most of the workday and be responsive to messages (MS Teams) and emails (MS Outlook) within reasonable timeframes set by the supervisor or client.
• Ability to be responsive and working during Central time zone standard business hours (8:00am to 4:00pm).
• Ability to satisfy security clearance and onboarding requirements:
  • Print, sign, scan, and return onboarding documentation.
  • Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing [email protected], or by dialing 703-575-8400.