Assistant Health Center Manager

Just a few of the Benefits enjoyed by PPIL employees…

-Company subsidized premiums on Medical, Dental, and Vision Insurance

-Up to 12 weeks Paid Parental Leave for eligible employees

-Generous Paid Time Off (PTO) and paid holidays

-Mission focused work

-401k with employer matching

-100% company-paid Life Insurance

-100% company-paid Short- and Long-Term Disability Coverage

-Robust Employee Assistance Program

-Professional Development awards and opportunities

-Flexible Spending Accounts

-Free Medical Services at PPIL

-Pet Insurance

An Assistant Health Center Manager at a Planned Parenthood of Illinois clinic shares joint responsibility of coordination of center operations with the Health Center Manager. Also, assumes responsibility for the efficient functioning of daily service operations including clinic flow, patient scheduling, provision of care, achievement of goals and statistical compilation, and quality assurance standards and guidelines.

Essential functions:

1. Accept joint responsibility with Health Center Manager for overseeing patient and staff schedules, managing inventory, proactively problem-solving, and achieving medical visit goals. 

2. Collaborates with the Health Center Manager to ensure an efficient and accurate medical records management system in compliance with organizational protocols. 

3. Demonstrate proficiency in all appropriate RHA job responsibilities which include clinical support and patient access.

4. Oversee and troubleshoot patient flow (i.e. abortion visit length of three hours or less and family planning visit length of one hour or less).

5. Comply with organizational quality assurance guidelines and pertinent government regulations including OSHA and CLIA.

6. Assume operational responsibility for all health center activities in the absence of the Health Center Manager, including proactively responding to problems, complaints, or issues which arise during business.

7. Attain annual health center fiscal goals in revenue, expenses, and contribution margin. Maintain complete accuracy in the execution and recording of financial transactions.

8. Practice a market and customer-oriented approach to health care delivery, including the identification of trends and issues relevant to the local community and health care industry, the health center, and to Planned Parenthood of Illinois in general. Participate in responding to and maximizing organizational benefits resulting from trends identification.

9. Directly supervise health center staff and perform human resources tasks including but not limited to hiring, training, evaluation and development. Give regular feedback to the Health Center Manager regarding training and continuing education needs of staff. 

10. Analyze monthly statistics and implement changes in health center operations accordingly.

11. Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL.

12. Process records, logs, and be accountable for money as directed and assigned by the Health Center Manager.

13. As assigned, coordinate inventory maintenance and ordering of lab supplies.

14. Maintenance of clinic, which may require transportation of materials and movement about the premises.

15. Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.

16. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.

17. Other duties as assigned.

Physical demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear and use the phone. The employee is frequently required to use hands and fingers to key in data, handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.

Supervisor: Health Center Manager

Status: Full-time. Exempt from the overtime provisions of the wage and salary regulations.

• Minimum completion of an accredited high school program or equivalent.

• Previous professional experience, and proven track record of success, with the provision of family planning and reproductive health services preferred.
• Previous line supervision experience preferred.
• Demonstrated ability in managing fiduciary responsibilities.
• Proficiency in basic computer programs, including, but not limited to, MS Office 365 and medical management software (EPIC experience a plus).

• Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois.
• Excellent communications skills necessary.
• Ability to communicate with patients, the public, staff, and volunteers in a professional, warm, and sensitive manner.
• Bi-lingual ability in Spanish or other languages common to the area is helpful.
• High energy level, organizational skills and attention to detail required.
• Willingness and ability to participate in a team approach to health care.
• Must be willing and able to work evening and weekend hours, and to work at other PPIL centers if needed.

Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your experience doesn’t align perfectly with every qualification in the job posting.