Bilingual Regional Medical Care Assistant - (Harrisburg & York)

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.

Planned Parenthood Keystone is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of Diversity, Equity, Inclusion & Belonging in our organization.

Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Bilingual Regional Medical Care Assistant to travel between our Harrisburg and York Health Centers.  A Medical Care Assistant is responsible for providing exceptional customer service to our patients while serving as a member of our dedicated team of medical center employees.

You will participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols. The Medical Care Assistant must proficiently perform responsibilities in areas of medical center support operations: Front Desk, Patient Intake, and Clinical (Back Office).

 Here at Planned Parenthood Keystone, we have a passion for creating a culture of exceptional customer service. So, we are looking for people that will not only continually exceed our patient's expectations, but will also take pride in cultivating positive relationships with patients and fellow employees.

• Front Desk Responsibilities: 
• Perform general front desk duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors Follow the Planned Parenthood safety and security procedures for screening visitors   
• Serve as the first point of contact for maintaining an efficient workflow.
• Alert appropriate staff to any issues that may affect patient flow 
• Accurately register and update the patient record, verify income and program status, and update as necessary, including verifying the purpose of the patient’s visit, assigning appropriate electronic templates, and updating the patient information in the practice management system.
• Identify patient insurance, scan insurance documents, verify insurance coverage and if necessary, complete benefits information to include Medicaid/ Medicaid Managed Care patients and Commercial Insurance
•  Determines and collects patient fees, receives and records current charges, payments of accounts, records balance due at the end of the visit 
• Accurately accounts for pharmacy sales in the medical center.
• Performs end-of-the-day close and reconciles cash and credit cards against the day sheet and prepares bank deposits. Documents in notes any issues regarding balances, payments, credit, etc. 

• Patient Intake Responsibilities: 
• Inform patients about general reproductive health care, abortion services, all FDA-approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures 
• Provide factual, unbiased information to patients seeking an abortion. 
• Describe the difference between medication and surgical abortion Educates patients on fees, visit procedures, contraception, STDs, etc. 
• Verifies and correctly documents patient income as well as accurately determines eligibility for financial assistance funding or private pay 
• Counsel patients on pregnancy outcome electives in a non-directive manner including adoption, abortion, and parenting.
• Provide community referral resources 
• Obtains informed consent and written signature on most recent patient education sheets 

• Clinical (Back Office) Responsibilities: 
• Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery 
• Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia, and RH factor tests  
• Ensures labs are prepped and packaged for the appropriate lab companies  
• Supports Advanced Practice Clinicians (APCs) by prepping patients, labs, and supplies 
• Performs infection control tasks in accordance with Planned Parenthood, CLIA, and OSHA guidelines when working with specimens and cleaning instruments   
• Actively participates with compliance measures for pharmaceuticals including removing expired products and rotating stock 

• Abortion Care Responsibilities:  
• Aides in the completion of surgical abortion procedures by examining the products of conception in accordance with Planned Parenthood protocol 
• Maintains an efficient workflow while adhering to all protocols related to working alongside MDs and RNs during abortion procedures in the Procedure Room, Post-Procedure Room, or on Infection Control Alerts MDs to findings as needed 

• General Medical Center Responsibilities:
• Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels and patient cycle times 
• Compliance with Throughput (TP) priorities, strategies, and Team Centered Patient Care (TCPC) components   
• Provide support services related to Telehealth in accordance with federal and state laws and applicable regulations 
• Maintain facility for cleanliness, appropriate instruments, and optimum supply levels. 
• Maintain equipment for proper functioning in accordance with the policies and standards of Planned Parenthood and regulatory agencies 
• Assist with inventory maintenance including keeping records, stocking, and ordering supplies 
• Participates in emergency drills and follows emergency procedures  
• Ensure a culture that embraces diversity, fair and respectful treatment of all persons, and customer-focused delivery throughout the organization  
• Ensure completion of all required training, including, but not limited to CALs & CPR  Adhere to all HIPAA and patient privacy regulations.
• Maintain patient and medical center confidentiality  
• Participate in the quality assurance/risk management process, including incident reports and follow up 
• Adhere to the Personal Protective Equipment (PPE) protocol as well as protocols outlined in the affiliate infection control program 
• Comply with all medical protocols, policies, and procedures, including any federal & state laws and regulations governing the services provided by Planned Parenthood 
• Work collaboratively with the center team to meet patient needs, individual/center productivity levels 
• Competently use the patient information system software in all of its applications, if applicable to the job 
• Serve as an Ambassador for the organization to inspire support and connection with the mission and services provided by the affiliate 

• Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare 
• Understanding of racism and commitment to racial & social justice 
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions; building of trust across diverse groups of people 
• Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn 
• Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards

• Required: 
• Bilingual English/Spanish
• Completion of an accredited high school program or equivalent is required 
• Ability to travel regionally (see above) as much as 60%.  Reliable means of transportation 
• Computer literacy, including competency in affiliate email, Microsoft suite, internet, and electronic health record system, if applicable to the job 
• Good interpersonal, problem-solving, and communication skills 
• Ability to read and interpret documents such as policies and procedures 
• Ability to write routine reports and correspondence 
• Ability and willingness to work a flexible schedule including nights and weekends 
• Computer literacy, including competence in affiliate email, Internet, and patient management systems software 
• Strong commitment to quality healthcare and excellent customer service 
• Ability and willingness to travel. Reliable means of transportation 

• Preferred:
• 1-2 years of experience with progressive responsibility in the reproductive health or general healthcare industry (ies). 
• Active Medical Assistant or Nursing Assistant Certification 

• Compensation for this position is $20.25 per hour. This position is eligible for mileage and travel expenses in accordance with policy. 
• Medical, Dental, and Vision coverage options for you and eligible dependents
• Life/AD&D, Short and Long Term Disability policy voluntary coverage options
• Generous vacation, leave, and holiday benefits

Planned Parenthood is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.