Healthcare Technical Operations Specialist
Location: Remote
Required Clearance: Public Trust
Certifications: PROSCI, Change Management Practitioner preferred
Required Education: Bachelor's degree
Required Experience: 5+ years
Description
PingWind is seeking a qualified Healthcare Technical Operations Specialist to support the Department of Veterans Affairs (VA). This role will support the adoption of technical solutions to meet the needs of healthcare providers.
Responsibilities
The ideal candidate will have experience in healthcare operations and technical solutions, with strong communication skills to act as the liaison between providers and technical teams.
· Bridge clinical and technical workstreams by leveraging deep expertise in both healthcare operations and technology solutions.
· Facilitate communication between clinicians and IT teams to ensure that operational workflows are effectively supported by technical implementations.
· Work with project teams to ensure alignment of training and change management efforts.
· Use the Prosci methodology to assess change readiness, identify potential risks, and develop mitigation plans under the direction of the Change Management and Training Lead.
· Support in monitoring and measuring the effectiveness of training and change management strategies and adjust as needed to ensure successful change adoption.
· Provide assistance and support to project teams on change management and training best practices under the guidance of the Change Management and Training Lead.
Requirements
· Bachelor's degree.
· Experience developing and implementing strategies for complex initiatives.
· Experience developing technical requirements.
· Strong facilitation and presentation skills.
· Ability to work collaboratively with cross-functional teams.
· Excellent organizational skills and attention to detail.
· Self-motivated, detail-oriented, and organized.
· U.S. Citizenship; Ability to obtain Public Trust clearance.
Preferred Qualifications
· VA or similar government organization experience.
· Prosci Change Management Practitioner preferred.
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia. www.PingWind.com
Our benefits include:
Paid Federal Holidays
Robust Health & Dental Insurance Options
401k with matching
Paid vacation and sick leave
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Employee Assistance Program through Sun Life Financial EAP Guidance Resources
Veterans are encouraged to apply
PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.
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