Operations Administrator, Engineering & Manufacturing
We're looking for a highly motivated and detail-oriented individual to join our team as a Operations Administrator. This isn't just a job; it's an opportunity to become the central force behind our operational excellence and customer success. You'll be the champion of our brand, embodying the Phillips Corporation Vision and Mission in every interaction.
As a Phillips Hybrid Operations Administrator, you'll work under the Operations Manager and General Manager to build deep, lasting relationships with our customers and vendors, acting as the primary point of contact and ensuring every engagement sets a new standard for service. You'll take full ownership of the Hybrid order lifecycle, from initial sale to flawless installation, maintaining 100% order accuracy and resolving any issues with speed and precision.
You'll also be an internal agent of change, constantly challenging our processes to drive efficiency and profitability. This includes leading the charge in transforming procurement systems, mastering inventory management at our Hanover office, and ensuring all transactions are accurate and transparent. You will collaborate with our IT team to build strategic workflows in D365 and maintain accurate reporting in CRM, ensuring every team member has the data they need to succeed.
This role requires a proactive problem-solver who can provide empathetic and effective support through calls and emails. You'll not only resolve issues and process sales orders but also help us find new talent to join our Phillips family. By designing and enforcing structured processes, you will ensure the fastest response times and most efficient scheduling, cementing Phillips Hybrid as the go-to solution in the marketplace.
- Strong knowledge of Microsoft Suite, including Excel skills that include VLOOKUP/ZLOOKUP, pivot tables, dashboard creation and reporting
- ERP and CRM experience, ideally D365 or Salesforce
- Strong customer service skills
- Engineering background is a plus
- Project and change management experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
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Phillips is a family-owned global manufacturing services company that specializes in engineered product solutions, and additive manufacturing technology. Phillips is located in Maryland.
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