Director of Revenue Cycle Management
We are seeking a strategic and experienced Director of Revenue Cycle Management (RCM) to lead and optimize our end-to-end revenue operations. This role oversees five specialized teams—Intake, Insurance Authorization, Medical Records, Billing, and Collections—and is responsible for ensuring seamless integration, compliance, and financial performance across all functions.
Key Responsibilities
Lead and mentor five core RCM teams, fostering collaboration and accountability.
Develop and execute strategies to improve cash flow, reduce denials, and enhance operational efficiency.
Establish and monitor KPIs, using data to drive continuous improvement and exceed financial targets.
Ensure compliance with all federal, state, and payer regulations, including Medicare and Medicaid.
Collaborate with clinical, finance, and IT leadership to align revenue cycle operations with organizational goals.
Oversee bad debt write-offs and maintain accurate financial records.
Contribute to special projects and initiatives that support organizational growth and sustainability.
Qualifications
Bachelor’s degree in a relevant field; Master’s degree or professional certification (CHFP, CPAM) preferred.
Minimum of 5 years of progressive leadership experience in home health and hospice revenue cycle management.
Deep understanding of the full revenue cycle and its impact on patient care and financial health.
Expertise in billing, coding (ICD-10, HCPCS), and compliance standards specific to post-acute care.
Proficiency in EMR and RCM systems; experience with Homecare Homebase (HCHB) and Waystar is a plus.
Preferred Skills
Strong time management, analytical, and problem-solving abilities.
Proven success in leading high-performing teams.
Excellent verbal and written communication skills.
Leadership Scope
Supervise the Revenue Cycle Management team and play a key role in shaping the financial future of the organization.
About Us
Synergy Shared Services is a newly formed company in the Pennant family. The hub is in Nashville, TN. Synergy’s focus is to build strong relationships with operations by being a trusted partner in delivering high-performance results across a range of essential office workflow functions.
Our goals include each home health and hospice operation feeling like the people that work at the Synergy hub are their people – that they are a teammate who is passionate about the results of the operations they are partnered with.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
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