Manager, Consumer Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads functional projects and programs, using specialized expertise to identify issues and recommend best practices. They play a crucial role in driving communication initiatives and process improvements within the organization.

Job Description:

Essential Responsibilities:

• Develop and implement strategic communication plans to support business goals.
• Oversee the creation and distribution of communication materials across various channels.
• Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
• Analyze communication metrics and adjust strategies to improve effectiveness.
• Collaborate with senior leadership to align communication efforts with corporate objectives.
• Provide guidance and mentorship to the communications team, fostering professional growth.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

We’re looking for a strong communicator and trusted collaborator to join PayPal’s Consumer Communications team as a Manager supporting internal, executive, and external communications across the Consumer business.

This role will support communication efforts across consumer-focused teams, partnering closely with communications leads to help inform, engage, and inspire employees, while also supporting high-impact external moments. You’ll contribute to communications around global all-hands meetings, leadership forums, organizational updates, executive visibility, product launches, earned media opportunities, and integrated campaigns. This is a highly cross-functional role that requires excellent writing, sound judgment, strong project skills, and a willingness to flex across priorities in a fast-moving environment.

• Support internal communications across the Consumer organization, including planning and content for global all-hands, leadership meetings, and org-wide announcements
• Partner with communications leads on executive communications for the Consumer Leadership Team
• Contribute to external communications efforts including product launches, integrated campaigns, and earned media support
• Collaborate across key functions to ensure aligned, well-executed communication moments
• Manage multiple work-streams with strong attention to detail and an ability to adapt to shifting priorities
• Support the broader Consumer Communications team with clear writing, thoughtful counsel, and dependable execution

Experience:

• 5–7 years of experience in communications, including time in public relations, media relations, or agency environments
• Strong writing, editing, and storytelling skills, able to tailor messaging across audiences, platforms, and seniority levels
• Experience supporting executives, including crafting talking points, prepping for media and events, and managing communications on their behalf
• Demonstrated ability to manage media outreach and engagement with press and external stakeholders
• Experience working in cross-functional, matrixed environments with multiple stakeholders and fast-changing priorities
• A proactive, collaborative approach with strong judgment, attention to detail, and comfort navigating ambiguity
• Background in tech, fintech, and/or consumer brands

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $94,000 to $156,200

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.