Dispatcher
Job Details
Job Ref: R25_0000002667
Location: 5301 Waterfield Dr, Garner, NC 27529
Category: Customer Service
Employment Type: Full time
Job Summary
The Dispatcher is responsible for all aspects related to contractor and driver activities, freight flow and ensuring lines of communication remain open with terminal operations, as well as customers. This role works closely with the Transportation leadership team and all CDL Class A Drivers.
Duties and Responsibilities
- Coordinate contractor and driver activities
- Manage inbound and outbound freight flow
- Plan and implement delivery routes for drivers
- Maintain effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations
- Manage internal operating procedures
- Process multiple calls simultaneously from internal as well as external customers; maintain ownership of all communication regarding changes that impact internal and external customers
- Prepare various reports on production, quality, timeliness, staffing, maintenance and discrepancies
- Perform other tasks delegated by the Supervisor and/or Transportation Manager
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